Field Operations Scheduling Lead

Channel Partners; Tampa (FL); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

401(k) matching

Parking/transit benefits

Referral bonus

Company equipment

Career growth

Job summary

Channel Partners Solutions, based in the United States, is seeking a Central Operations Coordinator - Scheduling to organize and manage field representative schedules across multiple markets and client programs. You will ensure timely completion of scheduled work, optimize resource usage, and mitigate execution risks through proactive coordination.

The role supports a hybrid in-office/remote schedule with a 40-hour week, standard Monday–Friday, and occasional overtime.

Qualifications

• High school diploma or equivalent required; associate's degree or additional business-related education preferred
• 2+ years of experience in an administrative, scheduling, operations coordination, or customer service role preferred
• Proficiency in Microsoft Office applications including Excel, Outlook, and Teams, with experience maintaining, organizing, and analyzing lists of information
• Comfortable learning and navigating multiple software applications, scheduling platforms, and new technologies

Responsibilities

• Coordinate and maintain field representative schedules across assigned markets, projects, and client programs to support timely completion of scheduled work
• Coordinate multi-visit projects, ensuring required visits are scheduled in the appropriate sequence and within established project timelines
• Maximize available field representative capacity by identifying open availability and scheduling additional work to support efficient resource utilization
• Utilize resource load balancing across assigned markets and field representatives to maximize total executed hours while considering geography, skills, availability, and client requirements
• Ensure 98% completion of scheduled visits by the end of each week through proactive scheduling, monitoring, and coordination of coverage, escalating potential execution risks to field leadership
• Prepare and distribute field representative rosters to appropriate internal teams and client contacts, ensuring accurate staffing assignments and schedule information
• Identify and remove field representatives from scheduled shifts when no-shows or cancellations occur, and coordinate replacement coverage as needed
• Communicate scheduling updates, coverage gaps, and project changes to field leadership and appropriate internal teams in a timely manner
• Maintain accurate scheduling information within company systems and follow established scheduling processes and procedures
• Escalate unresolved staffing gaps, scheduling conflicts, and project execution risks to appropriate field leadership promptly

Skills

People leadership

Communication

Conflict resolution

Customer service

Attention to detail

Scheduling software

Microsoft Office

Team collaboration

Remote/hybrid adaptability

Education

High school diploma or equivalent

Associate degree / business education preferred

Tools

Excel

Outlook

Teams

Job description

Channel Partners Solutions, based in the United States, is seeking a Central Operations Coordinator - Scheduling to organize and manage field representative schedules across multiple markets and client programs. You will ensure timely completion of scheduled work, optimize resource usage, and mitigate execution risks through proactive coordination.

The role supports a hybrid in-office/remote schedule with a 40-hour week, standard Monday–Friday, and occasional overtime.