Remote Scheduling Lead - Field Operations Coordinator

2020 Companies; Oregon; Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly rate

Remote work

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Mobile Reimbursement

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Employee discounts

Job summary

2020 Companies is seeking a Scheduling Lead to join our Shared Services Team. You will coordinate daily field schedules, maintain coverage, and ensure timely communication across Scheduling Coordinators, Team Leads, Market Leads, and internal partners to support field representatives and keep operations running smoothly.

We value highly organized, detail-oriented, and solutions-focused professionals who can juggle multiple priorities in a remote, fast-paced environment.

Qualifications

• Strong organizational and time-management skills with the ability to prioritize effectively.
• Excellent written and verbal communication skills
• High attention to detail with a proactive problem-solving mindset
• Ability to work independently and manage responsibilities in a remote environment
• Comfort using multiple software platforms and tools simultaneously

Responsibilities

• Coordinate and manage daily scheduling of field representatives in collaboration with Scheduling Coordinator, Team Leads, and internal teams.
• Assign, adjust, and maintain schedules to ensure coverage for all required shifts and assignments
• Monitor staffing levels and identify scheduling gaps or coverage risks
• Proactively address callouts, availability changes, and last-minute adjustments to minimize disruption to operations
• Ensure all assigned jobs are scheduled within required timeframes (typically within 48 hours of receipt)
• Balance workload distribution based on availability, skill set, location, and client requirements.
• Monitor and maintain accurate schedules in designated systems (e.g., Salesforce, Teams, scheduling platforms)
• Adjust schedules in real time to accommodate client changes, callouts, reassignments, or urgent requests
• Work with Lead Scheduling Coordinator and team leads to identify open markets and support coverage planning
• Support optimization of routes and schedules to reduce travel time and mileage

Skills

Organization

Communication

Attention to detail

Remote work

Multi-software proficiency

Tools

Dialpad

Salesforce

Airtable

Workday

Microsoft Office Suite

Job description

2020 Companies is seeking a Scheduling Lead to join our Shared Services Team. You will coordinate daily field schedules, maintain coverage, and ensure timely communication across Scheduling Coordinators, Team Leads, Market Leads, and internal partners to support field representatives and keep operations running smoothly.

We value highly organized, detail-oriented, and solutions-focused professionals who can juggle multiple priorities in a remote, fast-paced environment.