Head of Centralized Scheduling & Field Operations

Channel Partners; Tampa (FL); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health and wellness benefits plans

Flexible vacation and holiday policies

401(k) with employer matching

Tax savings with flexible spending-c账户

Job summary

Channel Partners Solutions in Tampa, FL seeks a Manager, Centralized Scheduling & Operations to lead the Scheduling Coordinators across markets and client programs. You will mentor, train, and perform hands-on scheduling to ensure optimal field coverage and on-time execution.

This full-time, exempt role operates on a hybrid in-office/remote schedule with some evenings, weekends, and travel as needed. Collaboration with District Managers and Client Services is essential to balance workloads and

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, operations, or a related field preferred
• 3–5 years of experience supervising, coaching, or training scheduling, dispatch, workforce planning, or operations support teams; field services experience preferred
• Demonstrated ability to perform and teach scheduling workflows, manage team workloads, and coordinate field assignments across multiple markets and competing priorities
• 3–5 years of experience and proficiency in Microsoft Excel, Outlook, and Teams; ability to organize, validate, analyze, and report operational data
• Experience establishing scheduling KPIs, analyzing executed hours and field capacity, monitoring utilization and workload balance, and preparing monthly management reports

Responsibilities

• Lead, coach, train, and develop Central Operations Scheduling Coordinators; establish clear expectations, assign workloads, provide ongoing feedback, and manage team performance and accountability
• Maintain hands‑on proficiency in all scheduling duties; provide backup coverage, new‑hire training, cross‑training, and ongoing guidance to ensure consistent team execution
• Oversee daily scheduling, multi‑visit coordination, representative rosters, no‑show replacements, secondary shifts, and team‑lead assignments across markets and client programs
• Maximize field representative capacity and total executed hours each week by identifying available hours, filling open shifts, and proactively addressing unassigned work and coverage gaps
• Drive resource load balancing across representatives and neighboring markets, aligning scheduled hours with availability, geography, travel considerations, client priorities, and workload
• Ensure the right work is assigned to the right field representatives based on skills, experience, qualifications, client requirements, and dedicated‑store or continuity‑of‑service arrangements
• Partner closely with District Managers and all levels of field leadership to resolve staffing constraints, address recurring acceptance or no‑show issues, and provide actionable information for field‑representative coaching
• Collaborate with Client Services and field leadership to prioritize visits, resolve escalations, protect service commitments, and improve client satisfaction through maximum weekly execution
• Develop, monitor, and refine scheduling KPIs including total executed hours, available‑capacity utilization, workload balance, scheduled‑visit completion, coverage gaps, and staffing efficiency; use results to coach the team
• Prepare and present monthly performance reports to leadership, highlighting KPI trends, executed hours versus capacity, client execution results, operational risks, corrective actions, and improvement opportunities
• Document scheduling procedures, promote best practices and cross‑training, and implement process improvements and system enhancements that improve efficiency, consistency, and execution

Skills

People leadership

Scheduling coordination

Team development

Stakeholder communication

Excel proficiency

Time management

Education

Associate or Bachelor’s degree in business or operations preferred

Tools

Microsoft Excel

Outlook

Teams

Job description

Channel Partners Solutions in Tampa, FL seeks a Manager, Centralized Scheduling & Operations to lead the Scheduling Coordinators across markets and client programs. You will mentor, train, and perform hands-on scheduling to ensure optimal field coverage and on-time execution.

This full-time, exempt role operates on a hybrid in-office/remote schedule with some evenings, weekends, and travel as needed. Collaboration with District Managers and Client Services is essential to balance workloads and