Centralized Operations Leader | Coach, Optimize & Deliver

Channel Partners; Tampa (FL); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health and wellness benefits plans

Flexible vacation and holiday policies

401(k) with employer matching

Tax savings with flexible spending

Referral bonus program

Company-provided equipment and软件

Opportunity to work with a growing公司

Job summary

Channel Partners Solutions is seeking a Manager, Centralized Operations to lead and develop the centralized administrative coordinator team, performing hands-on work and maintaining high standards of execution. You'll partner with Payroll, Scheduling, Client Services, and field leadership to drive standardized processes and measurable improvements.

The role is full-time with a hybrid schedule; occasional evenings, weekends, and travel may be required.

Qualifications

• 3-5 years of experience supervising, coaching, or training administrative, customer service, or operations support teams; field services experience preferred.
• Demonstrated ability to perform and teach administrative workflows, manage team workloads, and maintain quality and timeliness under changing priorities.
• 3-5 years of experience and proficiency in Microsoft Excel, Outlook, and Teams; ability to organize, validate, analyze, and report operational data.

Responsibilities

• Lead, coach, train, and develop Central Operations Admin Coordinators; set clear expectations, assign work, provide ongoing feedback, and manage performance and accountability.
• Maintain hands-on proficiency in all coordinator duties and provide backup coverage, onboarding support, and ongoing guidance to ensure consistent team execution.
• Oversee daily attendance and execution updates, store contacts for no-shows, past-due follow-ups, new-hire communications, and resolution of administrative exceptions.
• Ensure accurate collection, review, and upload of field and third-party timesheets; partner with Payroll to investigate discrepancies and resolve pay-related issues promptly.
• Oversee review of field-submitted photos for quality, completeness, and client requirements; coordinate corrections and resubmissions with responsible teams
• Manage store complaints, issue trackers, administrative records, and field identification-material requests to ensure timely follow-through and closure
• Communicate recurring attendance, documentation, execution, and conduct concerns to District Managers with clear supporting details so they can coach and manage field representative performance
• Partner with Scheduling, Payroll, Client Services, and field leadership to clarify ownership, resolve escalations, and improve communication and service quality
• Develop, monitor, and refine team KPIs including timeliness, accuracy, backlog, issue resolution, and quality; use results to coach the team and address performance gaps
• Prepare and present monthly operational performance reports to leadership, highlighting KPI trends, key issues, corrective actions, and improvement opportunities
• Document standard operating procedures, promote cross-training and best practices, and implement process improvements that increase consistency, productivity, and efficiency

Skills

Leadership

Coaching

Communication

Process Improvement

Attention to detail

Education

High school diploma

Associate's or bachelor's degree preferred

Tools

Microsoft Excel

Outlook

Teams

Job description

Channel Partners Solutions is seeking a Manager, Centralized Operations to lead and develop the centralized administrative coordinator team, performing hands-on work and maintaining high standards of execution. You'll partner with Payroll, Scheduling, Client Services, and field leadership to drive standardized processes and measurable improvements.

The role is full-time with a hybrid schedule; occasional evenings, weekends, and travel may be required.