Pest Operations Lead: Tech Recruitment & Training

Rentokil North America; Evansville (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits start Day 1

Total Rewards Program

401(k) matching

Job summary

Rentokil North America is seeking a results-driven manager to oversee technician recruiting, training, coaching, and accountability across the branch. You will build staffing plans, guide performance, and drive service quality to maximize customer retention.

This role requires leading scheduling, safety compliance, and collaboration with field teams; travel up to 100% within territory; and fostering a culture of safety, development, and high performance.

Qualifications

• High school diploma (or GED)
• Maintain licenses/certificates as required by federal, state, and/or local regulations
• Maintain valid driver's license

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-alongs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Skills

Problem solving

Leadership

Math basics

Communication

Building rapport

Education

High school diploma

Licenses/certificates as required

Driver's license

Job description

Rentokil North America is seeking a results-driven manager to oversee technician recruiting, training, coaching, and accountability across the branch. You will build staffing plans, guide performance, and drive service quality to maximize customer retention.

This role requires leading scheduling, safety compliance, and collaboration with field teams; travel up to 100% within territory; and fostering a culture of safety, development, and high performance.