Field Operations Coach & Onboarding Leader

WM (Waste Management); Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) with company match

Paid vacation

Job summary

WM (Waste Management) in Detroit seeks a field-focused leader to onboard, develop, coach, mentor, and manage the performance of drivers and helpers. The role emphasizes building strong relationships with frontline teams and spending most of the day in the field driving safety and service excellence.

The position requires leading daily onboarding, coaching conversations, and continual improvement of frontline operations, while ensuring regulatory compliance and effective safety practices.

Qualifications

• Requires high school diploma or associate's degree with related experience.
• Must be at least 18 years old and legally eligible to work in the U.S.
• Valid driver's license required on hire.

Responsibilities

• Onboard, develop, coach, mentor and manage performance of drivers and helpers.
• Meet with frontline employees daily to support onboarding and provide feedback.
• Spend majority of time in the field with frontline staff.
• Review daily route operations and safety practices; conduct root cause investigations for injuries.
• Maintain and document records required by regulatory agencies (e.g., DOT).
• Visit customers/sites to address safety issues and service alternatives.

Skills

Coaching

Mentoring

Performance management

Frontline leadership

Education

Associate's Degree

High School Diploma

Job description

WM (Waste Management) in Detroit seeks a field-focused leader to onboard, develop, coach, mentor, and manage the performance of drivers and helpers. The role emphasizes building strong relationships with frontline teams and spending most of the day in the field driving safety and service excellence.

The position requires leading daily onboarding, coaching conversations, and continual improvement of frontline operations, while ensuring regulatory compliance and effective safety practices.