Field Operations Manager: Dispatch, Compliance & Performance

Amalgamated Security Services USA, LLC; Northern (KY); Hybrid; USD 47,000 - 64,000; Full time

Job summary

Amalgamated Security Services USA, LLC is seeking a Security Operations Supervisor to ensure service delivery excellence, compliance with standards, and effective supervision across guarding, CIT, alarms, and asset tracking.

The role emphasizes hands-on monitoring, performance alignment, policy enforcement, issue resolution, and regular reporting while collaborating with unit managers to uphold high operating standards.

Qualifications

• 3–5 years of security, logistics, or operations coordination experience.
• Minimum of CXC passes in English and Mathematics or equivalent certification.
• Solid knowledge of Guarding and CIT operations.
• Familiarity with shift scheduling, route planning, and asset tracking.
• Must have a valid driver's license and be willing to travel between sites.
• Must be available for shift work, including nights, weekends, and public holidays.

Responsibilities

• Ensure guards are punctual, present, and correctly rostered.
• Conduct daily attendance checks and verify shift deployments.
• Enforce site standing orders, SOPs, dress code and conduct standards.
• Investigate absenteeism, no-shows, or late arrivals.
• Provide reports on attendance and performance for improvement.
• Coordinate CIT route planning and monitor delivery timelines.
• Support alarms, installations, and service timelines.
• Monitor fuel usage, vehicle condition, and route deviations.
• Maintain daily guard performance, CIT activity, and incidents reports.
• Liaise with clients and managers to address concerns.

Skills

Leadership

Field presence

Team coordination

Excel

Dispatch systems

Valid driver's license

Education

CXC passes in English & Mathematics

Tools

Excel

Dispatch systems

Job description

Amalgamated Security Services USA, LLC is seeking a Security Operations Supervisor to ensure service delivery excellence, compliance with standards, and effective supervision across guarding, CIT, alarms, and asset tracking.

The role emphasizes hands-on monitoring, performance alignment, policy enforcement, issue resolution, and regular reporting while collaborating with unit managers to uphold high operating standards.