Field Operations Manager - Branch Leadership & Logistics

United Site Services; Washington; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Pharmacy

Dental

Vision

401(k) with employer match

Health Savings Account

Job summary

United Site Services is seeking a Manager Field Ops to oversee all branch operations, logistics, and staffing. You will manage dispatchers, technicians, drivers, and yard personnel while ensuring service levels and safety standards are met.

The role requires 5+ years of leadership in operations, budget oversight, and strong communication across departments. This position emphasizes process improvements, DOT compliance, and asset coordination across branches.

Qualifications

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
• Minimum 5 years of related experience and/or training.
• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results.
• Knowledge of all company assets in inventory.
• Experience managing a budget.
• Knowledge of financial statements.
• Have experience with multi-stop routing system and dispatch procedures.
• Valid Driver License (Class C).

Responsibilities

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop.
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy.
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care.
• Work directly with other departments to ensure excellent/positive communication within the region.
• Work with various departments to resolve customer service & delivery issues. Coordinate asset transfers with other branches.
• Maintain proper staffing levels to meet and exceed customer and branch needs.
• Analyze and report on operational activities, e.g., service levels, routing efficiency, labor & overtime, and fuel.
• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations.
• Responsible for fleet DOT administration including, log books & record maintenance.
• Review and approve e-time punches prior to submitting for payroll processing.
• Administer the company's safety program at the branch with Safety & HR.
• Responsible for employee development & conducting periodic performance reviews.
• Create and maintain a positive, safe, and effective work environment.
• Operate a variety of company vehicles; pull trailers with company vehicles.

Skills

Leadership

Customer Service

Team Building

Organization

Time Management

Communications

Decision Making

Problem Solving

Budgeting

Inventory Knowledge

Driver License

Routing Systems

Education

Associate degree

Tools

Navision

Microsoft Office

Routing/logistics software

Job description

United Site Services is seeking a Manager Field Ops to oversee all branch operations, logistics, and staffing. You will manage dispatchers, technicians, drivers, and yard personnel while ensuring service levels and safety standards are met.

The role requires 5+ years of leadership in operations, budget oversight, and strong communication across departments. This position emphasizes process improvements, DOT compliance, and asset coordination across branches.