Field Operations Leader - Pest Control Services

Certus Pest Inc.; Port Saint Lucie (FL); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Certus Pest Inc. in Port Saint Lucie, FL is seeking an experienced Service Operations Manager to oversee daily pest-control service delivery, ensuring safety, compliance and high-quality work.

You will schedule and support technicians, monitor performance, and collaborate with branch leadership to meet production and customer demands. You will lead ride-alongs, inspect service quality, manage inventory and equipment, and support recruiting, onboarding, and training of field professionals.

Qualifications

• Must have strong leadership and people management capabilities.
• Proven ability to communicate clearly with teams and customers.
• Solid problem-solving and decision-making skills in a field operations context.
• Track record of reliable field performance and safety compliance.

Responsabilités

• Oversee daily service operations to ensure safe, compliant, and efficient execution of routes and services.
• Lead technicians, conduct ride-alongs, and inspect work quality.
• Support sales team in achieving targets by aligning service delivery with demand.
• Manage operational performance including production targets, inventory, and costs.
• Resolve escalated customer issues and ensure timely follow-up.
• Support recruiting, onboarding, and training of service professionals.
• Partner with branch leadership on performance, attendance, and employee relations.
• Ensure fleet, equipment, and tools are maintained in safe, operational condition.

Connaissances

Leadership

Communication

Problem solving

Decision making

Formation

High School diploma or equivalent

Description du poste

Certus Pest Inc. in Port Saint Lucie, FL is seeking an experienced Service Operations Manager to oversee daily pest-control service delivery, ensuring safety, compliance and high-quality work.

You will schedule and support technicians, monitor performance, and collaborate with branch leadership to meet production and customer demands. You will lead ride-alongs, inspect service quality, manage inventory and equipment, and support recruiting, onboarding, and training of field professionals.