Field Operations Leader in Pest Control Services

Certus Pest, Inc.; Port Saint Lucie (FL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Certus Pest, Inc. is seeking an Operations Manager to oversee daily field operations, ensuring safe, compliant routes and services while supporting sales targets and branch leadership. The role emphasizes leadership, process discipline, and timely issue resolution in a pest control service environment.

You will guide technicians, monitor performance, and ensure equipment and payroll controls align with company guidelines, driving operational excellence across the service teams.

Qualifications

• High School diploma or equivalent with 5 years of proven driving experience.
• Minimum of 5 years’ experience in service industry or service management.
• Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Responsibilities

• Lead daily service operations to ensure safe, compliant, and efficient execution of routes and services.
• Provide field leadership by directing technicians, conducting ride-alongs, and inspecting work quality.
• Support sales team in achieving monthly and quarterly sales targets.
• Manage operational performance, including production targets, inventory, and cost controls.
• Resolve escalated customer issues and ensure timely, effective follow-up.
• Support recruiting, onboarding, and training of service professionals.
• Partner with branch leadership on employee relations, performance management, and attendance.
• Ensure fleet, equipment, and tools are maintained in safe, operational condition.
• Oversee payroll accuracy, expense controls, and adherence to pricing and sales guidelines.
• Ensure compliance with all state, federal, and company policies and regulations.

Skills

Leadership

Field operations

Team oversight

Customer service

Education

High School diploma or equivalent

Job description

Certus Pest, Inc. is seeking an Operations Manager to oversee daily field operations, ensuring safe, compliant routes and services while supporting sales targets and branch leadership. The role emphasizes leadership, process discipline, and timely issue resolution in a pest control service environment.

You will guide technicians, monitor performance, and ensure equipment and payroll controls align with company guidelines, driving operational excellence across the service teams.