Field Operations Manager

Monograph; Connecticut; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Field Manager for its Transit-as-a-Service Operations team in the United States. This fully in-person role requires onsite presence 4-5 days per week to manage driver supply and ensure exceptional customer experiences while driving process improvements and growth.

You will analyze metrics, coordinate with a broad team, and own end-to-end operations that scale with growth. Strong project management, communication, and a passion for transportation equity are valued.

Qualifications

• Experience in project management and operational process improvement.
• Strong customer service orientation and team leadership.
• Multi-site management experience is a plus.

Responsibilities

• Ensure operational excellence and exceptional customer experience.
• Oversee in-person operations 4-5 days per week, including early mornings/evenings as needed.
• Manage driver supply to meet demand and service levels.
• Prioritize issues and implement creative solutions in real time.
• Respond to driver feedback and live customer issues.
• Collaborate with cross-functional teams to scale processes and tools.
• Analyze KPIs to identify inefficiencies and optimize operations.

Skills

Project management

Operational processes

Customer service

Multi-site management

Leadership

Scheduling

KPI analysis

Communication (English)

Education

Bachelor’s degree

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week**

What You’ll Do:

• Ensure operational excellence and an unbelievable customer experience
• Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
• Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Respond to driver feedback and live customer issues
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.

Who You Are:

• A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
• A self-starter who is comfortable taking on a high level of responsibility
• A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
• A team-focused individual that takes ownership of their work and pride in their team's success.
• Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
• An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
• Willing to wear multiple hats and contribute on projects of all types
• Fluent in English, additional languages a plus
• Experienced in managing (including scheduling) a team is a plus
• Taking initiative and owning new projects
• Comfortable with ambiguity and evolving / adapting as conditions change
• Experienced in managing projects with multiple stakeholders is a plus
• Bachelor’s degree is a plus

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $65,000 - $75,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.