Field Operations Lead - Broadband Tech & Service

Knology of Augusta, Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Knology of Augusta, Inc. is seeking a Supervisor to oversee System Technicians and Field Service Technicians, ensuring timely broadband installations and high customer satisfaction. You will implement procedures, monitor performance, and ensure safety and compliance with FCC/OSHA standards.

The role requires leadership experience, strong communication, and the ability to coordinate scheduling, training, and budget development in a fast-paced network environment.

Qualifications

• High school diploma or GED required.
• 3-4 years of experience and related associate degree or equivalent.
• Supervisory or management experience preferred.

Responsibilities

• Supervises Field Service Technicians, System Technicians, and Locators to ensure KPI compliance.
• Reviews and administers training on maintenance activities, safety, and best practices.
• Schedules technicians to maximize coverage and responsive service.
• Coordinates with leadership on policies, budgets, and quality audits.

Skills

Outlook & Office

Broadband ops

Leadership

Test equipment

FCC/OSHA regs

Education

High school diploma or GED

Associate degree or equivalent

Tools

Budgeting concepts

Job description

Knology of Augusta, Inc. is seeking a Supervisor to oversee System Technicians and Field Service Technicians, ensuring timely broadband installations and high customer satisfaction. You will implement procedures, monitor performance, and ensure safety and compliance with FCC/OSHA standards.

The role requires leadership experience, strong communication, and the ability to coordinate scheduling, training, and budget development in a fast-paced network environment.