Broadband Field Operations Lead

America Fujikura Ltd.; Auburn (WA); On-site; USD 100,000 - 150,000; Full time

Job summary

AFL is seeking a Site Lead, Broadband Operations in Auburn, WA to drive the overall leadership and execution of our local broadband installation and service delivery. You will oversee Broadband Technician Leads and Technicians, ensuring safe, timely, high-quality work aligned with client expectations and company standards.

The role balance between field operations and regional leadership, with accountability for safety performance, workforce management, customer satisfaction, productivity,

Qualifications

• 5+ years of broadband, telecommunications, fiber optic, cable, or field service operations experience.
• 2+ years of leadership experience supervising technicians, crews, or field operations teams.
• Strong understanding of FTTH, broadband installation, repair, and service operations.
• Experience managing field productivity, quality metrics, and service delivery performance.
• Demonstrated ability to lead teams in a fast-paced operational environment.

Responsibilities

• Lead day-to-day field operations for broadband installation, repair, and service within an assigned market.
• Ensure customer appointments are completed on time and per SLAs.
• Monitor KPIs including productivity, quality, first-time completion rates, and safety.
• Coordinate workload distribution and workforce planning to meet demand.
• Recruit, onboard, train, coach, and develop field personnel.
• Conduct regular field audits and quality inspections.
• Establish performance expectations and accountability measures.
• Identify high-potential employees and support succession planning.
• Promote employee engagement and continuous improvement.

Skills

Leadership

Customer service

Conflict resolution

Safety compliance

Flexibility

Tools

Microsoft Office

Job description

AFL is seeking a Site Lead, Broadband Operations in Auburn, WA to drive the overall leadership and execution of our local broadband installation and service delivery. You will oversee Broadband Technician Leads and Technicians, ensuring safe, timely, high-quality work aligned with client expectations and company standards.

The role balance between field operations and regional leadership, with accountability for safety performance, workforce management, customer satisfaction, productivity,