Field Operations Lead — AV Installations & Team Growth

Mood Media; Fort Mill (SC); On-site; USD 85,000 - 120,000; Full time

Job summary

Mood Media is seeking a Field Operations Manager to lead the field installation and service operations in Fort Mill, SC. The role oversees Field Technicians and subcontractors, driving efficiency, payroll processing, and safety training across the territory.

Reporting to the VP of Global Service Delivery, you will optimize resources, manage timekeeping, and ensure quality control while coordinating with Project Managers and ASG to align forecasts with schedules and staffing needs.

Qualifications

• Assoc. degree or equivalent experience in field service.
• 5+ years of low voltage AV installation and service experience.
• With Degree, 3+ years of experience required.

Responsibilities

• Accountable for operational excellence of field service delivery within a given territory.
• Drive profitability through optimization of internal and subcontractor resources.
• Collaborate with Project Managers and ASG to ensure sales forecasts are planned and delivered with regard to project schedules and resource scheduling in their given territory.
• Managing all aspects of the field technicians’ performance including training, productivity, efficiency, efficacy, quality control, safety, coaching, discipline, payroll, and timekeeping.
• Hire and develop a best-in-class workforce.
• Managing all aspects of subcontractors’ performance including recruiting, screening and vetting subcontractors, negotiating rates and ensuring quality of performance.
• Oversee and review technician inventory levels and maintenance in kiosks and on vehicles.
• Ensuring compliance with local licensing, permitting or other agreements as required in the assigned markets.
• Preparing and providing timesheets, reports, analyses and data as needed using Excel, Oracle and other tools as needed.

Education

Assoc. degree from 2-year college or technical school or equivalent experience

With Degree, 3+ years of experience required

Tools

Excel

Oracle

Job description

Mood Media is seeking a Field Operations Manager to lead the field installation and service operations in Fort Mill, SC. The role oversees Field Technicians and subcontractors, driving efficiency, payroll processing, and safety training across the territory.

Reporting to the VP of Global Service Delivery, you will optimize resources, manage timekeeping, and ensure quality control while coordinating with Project Managers and ASG to align forecasts with schedules and staffing needs.