Columbia Field‑Service Operations Leader | Growth & Leadership

Hire Wire Talent LLC; Columbia (SC); On-site; USD 60,000 - 65,000; Full time

Job summary

Hire Wire Talent LLC in Columbia, SC is seeking an Operations Manager to lead our technician operations and own the Columbia market. This is a hands-on, leadership role focused on improving service delivery, growing accounts, and guiding a field team to sustained performance.

You will partner with the Branch Manager to oversee field technicians and daily service delivery, coach staff, manage scheduling and inventory, and travel locally as needed.

Qualifications

• 4+ years of leadership experience in operations, service management, branch management, or a similar role
• Experience managing teams in a B2B field-service or route-based business
• Strong operational and financial acumen with an understanding of branch KPIs and performance metrics
• Willingness to travel locally within the Columbia market and lead field employees

Responsibilities

• Take ownership of the overall performance and growth of the Columbia operation
• Lead day-to-day technician operations while developing a strong, accountable team
• Partner closely with the Branch Manager overseeing field technicians and daily service delivery
• Drive organic growth through customer retention, upselling, new business development, and expansion of existing accounts
• Build relationships with key customers and conduct regular quality and service reviews
• Participate in customer visits, ride-along, quality checks, and field operations
• Support larger or more complex customer projects when additional leadership is needed
• Coach and develop field employees
• Ensure inventory, equipment, scheduling, and branch resources are effectively managed
• Work closely with senior leadership on growth initiatives and continued investment in the market
• Help support future expansion and potential integration of additional operations as the Columbia market grows

Skills

Leadership

Coaching

Customer relationships

Sales awareness

Field operations

Communication skills

Problem solving

Job description

Hire Wire Talent LLC in Columbia, SC is seeking an Operations Manager to lead our technician operations and own the Columbia market. This is a hands-on, leadership role focused on improving service delivery, growing accounts, and guiding a field team to sustained performance.

You will partner with the Branch Manager to oversee field technicians and daily service delivery, coach staff, manage scheduling and inventory, and travel locally as needed.