Field Operations Dispatch Supervisor

Terraboost Media LLC.; Naperville, Northern (IL, KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance (employer paid)

Disability Programs

HSA with employer contribution

FSA

EAP

Job summary

Terraboost Media in Naperville, IL is seeking a Dispatch Supervisor to oversee daily field operations, coordinate Independent Contractors, and optimize routing and performance. This role reports to operations leadership and drives efficient service delivery.

The ideal candidate has strong organizational and analytical skills, excels at communication, and can manage multiple priorities in a fast-paced environment. Competitive compensation and benefits are offered.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Three years of experience in operations, dispatch, logistics, field services, or related field.
• Experience coordinating contractors, vendors, or field-service operations preferred.

Responsibilities

• Coordinate daily field operations, including workloads, contractor assignments, and routing.
• Monitor Independent Contractor availability, performance, quality, and work completion.
• Address contractor and operational issues and recommend appropriate corrective actions.
• Analyze operational KPIs, costs, and performance trends to identify opportunities for improved service, quality, and efficiency.
• Resolve escalated operational issues and independently determine appropriate solutions within established guidelines and authority.
• Oversee quality assurance activities, including installation-photo reviews, audits, and resolution of post-installation issues.
• Develop, document, and implement operational procedures, SOPs, and process improvements.
• Prepare operational reports and provide data-driven recommendations to leadership.
• Support contractor onboarding, training, status changes, and offboarding.

Skills

Organizational skills

Analytical skills

Problem-solving

Decision-making

Communication

Interpersonal skills

Excel/Sheets

Education

High school diploma or GED

Associate’s degree preferred

Bachelor’s degree preferred

Tools

Field Nation

Zendesk

Routing software

Job description

Terraboost Media in Naperville, IL is seeking a Dispatch Supervisor to oversee daily field operations, coordinate Independent Contractors, and optimize routing and performance. This role reports to operations leadership and drives efficient service delivery.

The ideal candidate has strong organizational and analytical skills, excels at communication, and can manage multiple priorities in a fast-paced environment. Competitive compensation and benefits are offered.