Dispatch Operations Lead — Tech-Driven Service Excellence

Midwest Heating and Cooling; Town of Mukwonago (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Midwest Heating and Cooling is seeking a Dispatch Operations Supervisor to oversee daily dispatch and service experience for Residential and Commercial Service. The role ensures the right technician is sent to the right job at the right time, with clear communication to customers and technicians throughout the day.

You will own the optimization of technology and processes used to manage service operations, drive efficiency, improve technician productivity, and expand revenue opportunities while

Responsibilities

• Oversee daily dispatching for Residential and Commercial Service.
• Match technicians to jobs based on skill, location, and availability using Dispatch Pro.
• Monitor service board and adjust as conditions change.
• Utilize capacity to maximize productivity and minimize delays.
• Identify scheduling or dispatch issues before they impact customers.
• Ensure proper debriefing and accurate job documentation after calls.
• Monitor customer communication and appointment confirmations throughout service.
• Own and optimize ServiceTitan tools and other automation platforms.

Job description

Midwest Heating and Cooling is seeking a Dispatch Operations Supervisor to oversee daily dispatch and service experience for Residential and Commercial Service. The role ensures the right technician is sent to the right job at the right time, with clear communication to customers and technicians throughout the day.

You will own the optimization of technology and processes used to manage service operations, drive efficiency, improve technician productivity, and expand revenue opportunities while