Dispatch Operations Lead - Service & Tech Optimizer

Midwest Heating and Cooling LLC; Town of Mukwonago (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Midwest Heating and Cooling LLC is seeking a Dispatch Operations Supervisor to oversee daily dispatch and service experiences for Residential and Commercial Service. The role focuses on sending the right technician to the right job at the right time while maintaining clear communication with customers and technicians.

This position also drives continuous improvement of operations technology and workflows to boost efficiency, technician productivity, revenue opportunities, and overall customer

Qualifications

• Ability to coordinate dispatch for residential and commercial service.
• Strong communication with technicians and customers.
• Comfortable managing a dynamic, constantly changing service board.

Responsibilities

• Oversee daily dispatching for Residential and Commercial Service.
• Ensure technicians are matched to jobs based on skill, location, and availability using Dispatch Pro.
• Monitor the service board and adjust as conditions change.
• Identify scheduling or dispatch problems before they impact customers.
• Hold the dispatch process to company standards and procedures.

Skills

Communication

Organizational skills

Decision making

Tools

Dispatch Pro

ServiceTitan

Job description

Midwest Heating and Cooling LLC is seeking a Dispatch Operations Supervisor to oversee daily dispatch and service experiences for Residential and Commercial Service. The role focuses on sending the right technician to the right job at the right time while maintaining clear communication with customers and technicians.

This position also drives continuous improvement of operations technology and workflows to boost efficiency, technician productivity, revenue opportunities, and overall customer