Senior Utility Services Lead — Field Operations

Austin, Texas; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Austin Energy in Austin, TX, is seeking a Utilities Services Specialist Senior to lead dispatch activities and coordinate daily fieldwork ensuring reliable customer service. You will analyze data, resolve complex meter issues, and collaborate with supervisors to implement policy and process improvements.

The role requires strong communication, data analysis skills, and experience in utility operations; a Texas driver license is required. Salary is commensurate with experience.

Qualifications

• High school diploma or equivalent with four years of experience in customer/consumer service for utility/construction or related services.
• Experience in meter/customer service and utility operations preferred.
• Texas Class C Driver License required.
• Experience leading dispatch or field operations is a plus.

Responsibilities

• Communicates, mediates, and negotiates with customers to resolve meter/customer service issues.
• Extracts data from databases and produces statistical reports and analyses of utility services.
• Schedules and coordinates deployment of field personnel and ensures proper maintenance of equipment.
• Leads dispatch activities and coordinates daily fieldwork to meet customer needs.

Skills

Communication

Data analysis

Leadership

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Mobile Workforce Management

Building permitting system

Customer Care & Billing (CC&B)

Job description

Austin Energy in Austin, TX, is seeking a Utilities Services Specialist Senior to lead dispatch activities and coordinate daily fieldwork ensuring reliable customer service. You will analyze data, resolve complex meter issues, and collaborate with supervisors to implement policy and process improvements.

The role requires strong communication, data analysis skills, and experience in utility operations; a Texas driver license is required. Salary is commensurate with experience.