Field & Office Credit Collections Specialist

Farmers Home Furniture; Florence (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Farmers Home Furniture is seeking a dedicated collections associate to locate, notify, and secure payments from customers with delinquent accounts in Alabama. You will handle communications by text/phone, post payments, and balance cash drawers while traveling to customers' homes as required.

The role includes preparing legal-action paperwork for severe delinquencies and logging activities in the CRM system. A valid driver's license and prior collections or office experience are necessary.

Qualifications

• High School Diploma or GED required.
• Six months experience in payment collections or general office procedures.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Send text messages, mails letters, and late charge notices to encourage payment.
• Confer with customers by text or telephone to determine reasons for overdue payment.
• Document all correspondence and attempted correspondence with customers.
• Receive payments and post amounts to customer accounts.
• Maintain and balance cash drawer and keep it secured when unattended.
• Travel to customers’ homes as needed to collect payments and assist with repossessions.
• Prepare paperwork for legal action on severely delinquent accounts.
• Log daily, weekly, and monthly activity; use CRM for entries.

Skills

Payment collections

Customer service

Communication

Data entry

Education

High School Diploma or GED

Tools

PQA system

Job description

Farmers Home Furniture is seeking a dedicated collections associate to locate, notify, and secure payments from customers with delinquent accounts in Alabama. You will handle communications by text/phone, post payments, and balance cash drawers while traveling to customers' homes as required.

The role includes preparing legal-action paperwork for severe delinquencies and logging activities in the CRM system. A valid driver's license and prior collections or office experience are necessary.