Field Network Engineer — UK Travel, On-Call

Remote Worker LTD.; United States; On-site; USD 42,000 - 69,000; Full time

Benefits offered by this job

25 days holiday

Remote-first environment

DBS check

Job summary

Wifinity seeks a proactive field engineer to support customer sites across the UK. You will deliver first-class technical solutions, commissioning of new or upgraded sites, and hands-on work with large-scale networks.

The role involves travelling across the UK, staying overnight when needed, and ensuring installations meet design and company standards. You will work with multiple teams to diagnose, resolve issues, perform surveys, and provide robust documentation while upholding health and

Responsibilities

• Troubleshoot network and client device issues onsite, both technical and physical.
• Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
• Perform network performance analysis, compile reports, and respond to monitoring alerts.
• Conduct scheduled maintenance and respond to live break‑fix faults in the field.
• Carry out wireless surveys, Wi‑Fi optimisation, and support compliance with installation standards.
• Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
• Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches
• Audit installation quality, acting as handover acceptance from installation teams.
• Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
• Investigate and repair faults, liaising with management team and relevant stakeholders
• Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems.
• Maintain workflow process reports and provide technical support.
• Ensure safe working conditions and compliance with Health & Safety standards.
• Train and support Field Engineering staff where appropriate.
• Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations.
• Upgrade switch firmware locally and via remote protocols.
• Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges.
• Run diagnostics (ping, IP scan) and configure DHCP options.

Job description

Wifinity seeks a proactive field engineer to support customer sites across the UK. You will deliver first-class technical solutions, commissioning of new or upgraded sites, and hands-on work with large-scale networks.

The role involves travelling across the UK, staying overnight when needed, and ensuring installations meet design and company standards. You will work with multiple teams to diagnose, resolve issues, perform surveys, and provide robust documentation while upholding health and