Field Network Support Engineer (L1-L2) – UAE

ENCS; West Virginia; On-site; USD 15,000 - 24,000; Full time

Benefits offered by this job

Travel reimbursements

Professional development and training

Job summary

ENCS is seeking a L1/L2 Network Support Engineer to perform on-site surveys, installations, and hands-on support for network infrastructure projects across multiple sites in the UAE. You will work with SD‑WAN, routers, switches, servers, and access points, visiting sites repeatedly to complete tasks per milestones.

The role requires strong physical aptitude, willingness to travel, and the ability to collaborate with remote wireless experts.

Qualifications

• Bachelor’s degree in IT, Telecommunications, or related field (preferred).
• 3+ years of experience in network deployment, site surveys, and field support.
• CCNA (Routing and Switching), ITIL, & CCNP training good to have, CCNA/CCNP Certification is a plus
• Hands‑on experience with Installation of SD‑WAN routers, network switches, wireless APs, and data center networking.
• Proficiency in rack‑mounting, cabling, power cycling, and port mapping.
• Knowledge of Wi‑Fi design, RF site surveys, and troubleshooting methodologies (Good to have).
• Ability to work in a fast‑paced environment and provide support during non‑business hours.
• Strong understanding of network diagrams, wiring schematics, and cabling standards.
• Experience using manlift/boom lift/scaffolding for high‑mount AP installations (preferred).
• Must be physically fit for handling / lifting equipment with 15-20 Kgs of Weight and working at heights

Responsibilities

• Conduct pre-implementation site surveys and report discrepancies against diagrams.
• Perform site surveys including inventory, layout, safety, and power availability.
• Map port patch panels to switch ports during cutover and label devices.
• Install routers, switches, and wireless APs at designated sites; mount and patch APs.
• Provide hands‑on support and photos of pre/post-installation work.
• Support remote wireless experts and generate wireless signal reports.
• Carry out RF site surveys and assist with on-site troubleshooting and validation.
• Travel between sites as required and work after hours if needed.

Skills

Site surveys

Field support

SD‑WAN

Wireless surveys

Network deployment

CCNA

ITIL

CCNP training

Troubleshooting

Team collaboration

Education

Bachelor's degree in IT/Telecommunications

Tools

Screwdriver set

Console cable

Cable tester

Labeling machine

Pliers

Punching tool

Job description

ENCS is seeking a L1/L2 Network Support Engineer to perform on-site surveys, installations, and hands-on support for network infrastructure projects across multiple sites in the UAE. You will work with SD‑WAN, routers, switches, servers, and access points, visiting sites repeatedly to complete tasks per milestones.

The role requires strong physical aptitude, willingness to travel, and the ability to collaborate with remote wireless experts.