Field Mobile Service Manager: Lead Tech Teams & Growth

FleetPride; Massachusetts; On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Cell Phone

Laptop – possibly w/diagnostic Capabil

Motus or Company Vehicle(preferred)

Job summary

FleetPride is seeking a Service Manager – Mobile to lead on-site mobile service teams, drive service quality and profitability, and align branch operations with customer sites. You will oversee scheduling, dispatch, and field activities across territories to ensure timely, high-quality repairs.

You’ll manage P&L, control labor and inventory costs, and maintain strong safety standards while delivering outstanding customer experiences.

Qualifications

• Mobile service leadership and customer service experience.
• Ability to manage stress and work under pressure.
• Strong communication and team leadership skills.

Responsibilities

• Recruit, train, and mentor mobile service technicians, ensuring alignment with FleetPride’s quality and safety standards.
• Conduct regular field audits, safety inspections, and performance reviews.
• Foster a culture of teamwork, professionalism, and accountability among mobile service staff.
• Ensure compliance with OSHA, DOT, and FleetPride safety protocols to maintain a zero-incident workplace.
• Oversee all Mobile Service operations, ensuring efficient scheduling, dispatching, and workflow management across assigned territories.
• Direct and monitor daily field activities to ensure timely and high-quality repairs at customer sites.
• Manage technician dispatch to optimize response times, minimize downtime, and increase productivity.
• Maintain clear communication between branch operations, technicians, and customers to ensure a seamless service experience.
• Deliver an outstanding customer experience by providing clear communication, technical guidance, and timely updates throughout the repair process.
• Act as the primary customer contact for mobile service needs, building long-term relationships based on trust, transparency, and dependability.
• Identify and recommend preventive maintenance opportunities to increase customer value and loyalty.
• Learn and manage customer and vendor portals to meet contract requirements and ensure compliance with national account processes.
• Manage department P&L to achieve profitability goals through effective labor management, inventory control, and cost discipline.
• Review and approve all work orders, invoices, and timecards for accuracy and timeliness.
• Maintain accurate reporting of business unit performance metrics, including utilization, efficiency, and revenue growth.
• Partner with Regional and Branch leadership to align mobile operations with company objectives and financial goals.
• Oversee regular maintenance, inspections, and repairs of the FleetPride mobile service truck fleet.
• Ensure service vehicles are properly stocked with tools, safety equipment, and critical parts to perform on-site repairs efficiently.
• Manage parts usage, inventory replenishment, and cost control to maintain operational readiness.
• Support FleetPride’s growth strategy by expanding mobile service capabilities and customer reach.
• Identify opportunities to improve efficiency, reduce downtime, and enhance the customer experience.
• Stay current with industry trends, diagnostic technology, and heavy-duty repair best practices.
• Collaborate with FleetPride Training (FTU) and Technical Support to ensure ongoing technician skill development and certification.

Skills

P&L management

Productivity calculation

Communication skills

Education

High school diploma or GED

Bachelor’s degree preferred

Computer literacy

LMS administration experience

Valid driver’s license

Job description

FleetPride is seeking a Service Manager – Mobile to lead on-site mobile service teams, drive service quality and profitability, and align branch operations with customer sites. You will oversee scheduling, dispatch, and field activities across territories to ensure timely, high-quality repairs.

You’ll manage P&L, control labor and inventory costs, and maintain strong safety standards while delivering outstanding customer experiences.