Field Mass Spectrometry Engineer – On-site Support

Roche; Newark (NJ); On-site; USD 69,000 - 128,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist – Mass Spectrometry to deliver hands-on field service across New Jersey labs. You will install, calibrate, and service cobas i601 platforms, ensuring peak performance and reliable operation.

Ideal candidates bring 5+ years in mass spec or related hardware/service roles, with travel flexibility and a strong customer‑facing mindset. This field role requires up‑to‑over 50% travel and collaboration with regional engineers.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking.
• Successfully training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel, is required.

Responsibilities

• Deliver Regional Field Engineering Support: servicing, repairing, calibrating, and installing cobas i601 mass spectrometry systems and automation in customer laboratories throughout your assigned territory
• Perform Hardware Maintenance: maintain mass spec hardware including ultra‑high vacuum (UHV) pumps, ESI/APCI sources, electromagnetic ion optics, RF/DC quadrupoles, and high‑pressure LC fluidic pumps operating at thousands of PSI
• Execute Targeted Preventive Maintenance: rebuild and oiling vacuum pumps, cleaning ion sources and sampling capillaries, replacing LC components, and optimizing MS performance
• Diagnose Hardware & Scientific Failures: diagnose and resolve mechanical, electronic, software, and gas/fluidic failures. Use TIC, mass spectra, and tuning logs to troubleshoot hardware performance
• Applications & Workflow Support: collaborate with customer operators and FAS teams to support routine applications workflows. Provide guidance on operational practices, fluidic maintenance, vacuum integrity, and contamination prevention
• Collaborate with National Engineers: work closely with Advanced Engineering Specialists on high‑complexity accounts and major account rollouts
• Maintain Customer Relationships & Operational Excellence: serve as primary technical contact, perform scheduled PMs, and maintain CRM documentation; participate in on‑call rotations

Skills

Hardware repair

Software troubleshooting

Networking

Mass spectrometry

Field service

Education

Bachelor’s degree in Biomedical/Mechanical/Electrical Engineering or Chemistry

Tools

LC-MS/MS

HPLC/UHPLC

Vacuum systems

RF/DC voltage tools

Nitrogen gas flow measurement

Job description

Roche is seeking a Field Engineering Specialist – Mass Spectrometry to deliver hands-on field service across New Jersey labs. You will install, calibrate, and service cobas i601 platforms, ensuring peak performance and reliable operation.

Ideal candidates bring 5+ years in mass spec or related hardware/service roles, with travel flexibility and a strong customer‑facing mindset. This field role requires up‑to‑over 50% travel and collaboration with regional engineers.