Field Maintenance Specialist - Neighborhoods

Redwood Living; Commerce Charter Township (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

Redwood Living in Detroit, MI is seeking a Neighborhood Service Specialist to provide hands-on maintenance, on-site support, and guidance to neighborhood teams, ensuring standards are upheld through preventative maintenance and timely repairs.

This role serves as a mobile resource, filling in at neighborhoods with vacancies, onboarding new technicians, coordinating with regional managers, and driving resident satisfaction through responsive service.

Qualifications

• High School Diploma or GED required.
• Trade certification preferred.
• Universal EPA/HVAC certification is required or the ability to obtain one within 6 months of employment is required
• 3 years relevant work experience required
• Supervisory experience preferred
• Troubleshooting ability
• Computer literacy with Microsoft Office Suite.

Responsibilities

• Fill in at sites with Service Technician vacancies.
• Onboard and support new Service Technicians with policy and procedure.
• Perform site inspections under the direction of the Regional Manager and Vice Presidents of Property Operations.
• Obtain bids, interview contractors, conduct follow up and support special projects as assigned.
• Assist current neighborhood teams as needed and directed by the Regional Manager.
• Repair and maintain facilities, buildings, grounds, and equipment at assigned Neighborhood.
• Perform light plumbing, electrical, carpentry, masonry, glazing, painting and drywall tasks.
• Perform minor repairs of plumbing systems, including unclogging drains, fixing toilet issues and minor water line repairs, as well as repairing/replacing water heaters.
• Service kitchen appliances, washers, dryers and garage issues when necessary.
• Prepare vacated apartment homes for release quickly and professionally.
• Direct vendors on repair issues, installation needs and grounds maintenance.
• Plow driveways and roads, as well as shoveling pathways in winter when instructed.
• Respond to resident complaints and concerns in a timely, professional and appropriate manner to ensure the best resident experience possible.
• Repair windows, floors, roadworks, plaster, drywall or other parts of building structures.
• Diagnose mechanical problems and determining how to best fix them.
• Perform routine preventative maintenance to uphold the Redwood brand and resident satisfaction through the efficient, safe and smooth operation of systems and machines.
• Use common hand and power tools, including hammers, saws, drills and wrenches, plus precision measuring instruments and electrical/electronic testing devices.
• Follow all safety standards at all times, without exception.
• Meet with the Neighborhood Manager to review service requests.
• Prioritize daily tasks, ordering parts/supplies as needed.
• Provide emergency maintenance availability for residents when indicated.
• Complete service requests in a timely fashion.
• Perform general cleaning of buildings at neighborhood.
• Attend staff meetings, meetings with supervisor and interact with vendors when needed/assigned.
• Maintain weather log to document snow and ice removal efforts, maintaining records of maintenance performed in all units and common areas.
• Check vendor work for satisfactory completion on a routine basis.
• All other related duties, as assigned

Skills

Leadership

Communication

Troubleshooting

Multitasking

Team coordination

Education

High School Diploma or GED

Trade certification

EPA/HVAC certification

3 years relevant work experience

Microsoft Office proficiency

Job description

Redwood Living in Detroit, MI is seeking a Neighborhood Service Specialist to provide hands-on maintenance, on-site support, and guidance to neighborhood teams, ensuring standards are upheld through preventative maintenance and timely repairs.

This role serves as a mobile resource, filling in at neighborhoods with vacancies, onboarding new technicians, coordinating with regional managers, and driving resident satisfaction through responsive service.