Neighborhood Maintenance Pro

Redwood Living; Wolverine Lake (MI); On-site; USD 52,000 - 72,000; Full time

Job summary

Redwood Living in Detroit, MI is seeking a Neighborhood Service Specialist to provide hands-on maintenance, operational support, and onboarding for Service Technicians across our neighborhoods.

This role requires practical trade skills, the ability to manage multiple tasks, supervise junior staff, and respond quickly to resident requests while upholding Redwood standards for safety and quality.

Qualifications

• High School Diploma or GED required.
• EPA/HVAC certification required or the ability to obtain within 6 months.
• 3 years relevant work experience required.
• Trade certification preferred.
• Supervisory experience preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Fill in at sites with Service Technician vacancies.
• Onboard and support new Service Technicians as it relates to policy and procedure.
• Perform site inspections under the direction of the Regional Manager and Vice Presidents of Property Operations.
• Obtain bids, interview contractors, conduct follow up and support special projects as assigned.
• Assist current neighborhood teams as needed and directed by the Regional Manager.
• Repair and maintain facilities, buildings, grounds, and equipment at assigned Neighborhood.
• Perform minor repairs of plumbing systems, including unclogging drains, fixing toilet issues and minor water line repairs, as well as repairing/replacing water heaters.
• Service kitchen appliances, washers, dryers and garage issues when necessary.
• Prepare vacated apartment homes for release quickly and professionally.
• Direct vendors on repair issues, installation needs and grounds maintenance.
• Plow driveways and roads, as well as shoveling pathways in winter when instructed.
• Respond to resident complaints and concerns in a timely, professional and appropriate manner to ensure the best resident experience possible.
• Repair windows, floors, roadworks, plaster, drywall or other parts of building structures.
• Diagnose mechanical problems and determining how to best fix them.
• Perform routine preventative maintenance to uphold the Redwood brand and resident satisfaction through the efficient, safe and smooth operation of systems and machines.
• Use common hand and power tools, including hammers, saws, drills and wrenches, plus precision measuring instruments and electrical/electronic testing devices.
• Follow all safety standards at all times, without exception.
• Meet with the Neighborhood Manager to review service requests.
• Prioritize daily tasks, ordering parts/supplies as needed.
• Provide emergency maintenance availability for residents when indicated.
• Complete service requests in a timely fashion.
• Perform general cleaning of buildings at neighborhood.
• Attend staff meetings, meetings with supervisor and interact with vendors when needed/assigned.
• Maintain weather log to document snow and ice removal efforts, maintaining records of maintenance performed in all units and common areas.
• Check vendor work for satisfactory completion on a routine basis.
• All other related duties, as assigned

Skills

Leadership

Communication skills

Multitasking

Troubleshooting

Resilience under pressure

Team collaboration

Education

High School Diploma or GED

EPA/HVAC certification

3 years relevant work experience

Trade certification preferred

Supervisory experience preferred

Microsoft Office proficiency

Tools

Microsoft Office

HVAC diagnostic tools

Job description

Redwood Living in Detroit, MI is seeking a Neighborhood Service Specialist to provide hands-on maintenance, operational support, and onboarding for Service Technicians across our neighborhoods.

This role requires practical trade skills, the ability to manage multiple tasks, supervise junior staff, and respond quickly to resident requests while upholding Redwood standards for safety and quality.