Field L2 Hardware Support Engineer — Travel Required

Saransh Inc; Austin (TX); On-site; USD 39,000 - 58,000; Full time

Job summary

Saransh Inc. seeks a L2 support/maintenance technician to provide engineering support for hardware deployed in the field. The role is based in Austin, TX, onsite, with frequent US travel and a need to be mobile to collaborate with the team.

The candidate should have strong customer support experience post-product release, fluency in English, and the ability to read electrical schematics and mechanical drawings. Office visits in Austin are required from time to time.

Qualifications

• Fluent spoken English for effective communication with native speakers.
• Solid knowledge and hands-on experience in support and maintenance of electrical devices.
• Willingness to travel frequently within the US
• Ability to read and analyze technical documentation, including electrical schematics and mechanical drawings

Responsibilities

• Collaborate closely with the key engineer located at the client s office in Austin, Texas, to help customers to install, tune and troubleshoot their issues in the field.
• Read, interpret, and analyze technical documentation and device manuals.
• No engineering activities there, just support and maintenance.

Skills

End-user IT Support

Electro-mechanical systems

Hardware

Mechanical Engineering Basics

Networks basics

Job description

Saransh Inc. seeks a L2 support/maintenance technician to provide engineering support for hardware deployed in the field. The role is based in Austin, TX, onsite, with frequent US travel and a need to be mobile to collaborate with the team.

The candidate should have strong customer support experience post-product release, fluency in English, and the ability to read electrical schematics and mechanical drawings. Office visits in Austin are required from time to time.