Field Engineer

Teceze; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Teceze is seeking an experienced L2 Field Engineer to join the on-site technical support team in San Jose. You will resolve escalated hardware and software issues, configure network devices, and ensure minimal downtime across critical IT infrastructure.

You will maintain documentation, participate in cross-functional collaboration with L3 engineers and vendors, and support client relations with clear technical explanations at the site.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience.
• 3–5 years of IT technical support experience, with at least 2 years in a field-facing or L2 role.
• Certifications such as CompTIA Network+/Security+, Cisco CCNA, Microsoft Certified Associate, or VMware Certified Technical Associate (VCTA) are preferred.

Responsibilities

• Provide on-site technical support and troubleshooting for desktops, laptops, servers, printers, and network devices (L2).
• Diagnose and repair hardware, OS, and software issues; deploy and configure network equipment; set up servers, storage, and backups.
• Document procedures, network diagrams, and site inventories; guide clients and collaborate with L3 engineers and vendors.

Skills

Problem-Solving

Communication

Mobility

Physical Stamina

Customer Service

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Jira

Remedy

VMware ESXi

Job description

We are seeking a skilled and self-motivated L2 Field Engineer to join our technical support team. In this role, you will be responsible for providing on-site technical support, resolving escalated hardware and software issues, and maintaining critical IT infrastructure. You will act as the bridge between basic desk support and high-level systems engineering, ensuring minimal downtime and high client satisfaction.

Core Responsibilities

On-Site Technical Support & Troubleshooting

• Resolve escalated technical issues (L2) related to desktops, laptops, servers, printers, and network devices.
• Diagnose and repair hardware malfunctions, operating system failures, and software corruption.
• Perform advanced network troubleshooting, including connectivity, routing, VLAN configuration, and switch/router issues.
• Deploy and configure network hardware (switches, routers, firewalls, wireless access points.
• Set up and migrate server hardware, storage systems (SAN/NAS), and backup solutions.
• Install, upgrade, and configure business applications, OS images, and security patches.

Maintenance & Optimization

• Conduct preventative maintenance checks on critical infrastructure to ensure optimal performance.
• Manage active directory objects, user permissions, and group policies during site setups.
• Monitor local network performance and recommend infrastructure upgrades or optimizations.

Documentation & Client Relations

• Document all technical procedures, network diagrams, site inventory, and resolution steps clearly.
• Provide technical guidance and clear explanations to clients and non-technical stakeholders on-site.
• Collaborate with L3 engineers and external vendors to resolve complex, systemic infrastructure failures.

Required Skills & Qualifications

• Hardware: Deep knowledge of enterprise servers (Dell, HP, Cisco), network devices, and storage arrays.
• Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, and WAN/LAN architectures.
• Operating Systems: Proficiency in Windows Server (2019/2022), Windows 10/11, Linux environments, and virtualization platforms (VMware ESXi, Hyper-V).
• Cloud & Tools: Basic familiarity with cloud environments (AWS, Azure) and standard ticketing systems (ServiceNow, Jira, Remedy).

Soft Skills & Physical Requirements

• Problem-Solving: Strong analytical skills to diagnose complex technical issues under tight deadlines.
• Communication: Excellent verbal and written skills to translate technical jargon for clients.
• Mobility: Ability to travel frequently to various field sites and a valid driver’s license.
• Physical Stamina: Ability to lift up to 50 lbs (servers/UPS units) and work in tight spaces (server closets/data centers).

Experience & Education

• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent hands‑on experience.
• Experience: 3 to 5 years of experience in IT technical support, with at least 2 years in a field-facing or L2 role.
• Certifications (Preferred): CompTIA Network+/Security+, Cisco CCNA, Microsoft Certified Associate, or VMware Certified Technical Associate (VCTA).