Field Support Engineer (L2) – Electro-Mechanical Hardware (US)

Digitive; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Digitive is seeking an L2 support/maintenance technician based in the United States to provide engineering support for hardware deployed in the field. The role emphasizes post-release customer support and close collaboration with a senior engineer in Austin, Texas.

The ideal candidate will have fluent English, hands-on experience with electrical devices, and a willingness to travel frequently within the US.

Qualifications

• Fluent spoken English for effective communication with native speakers.
• Solid knowledge and hands-on experience in support and maintenance of electrical devices.
• Valid driver’s license and willingness to travel frequently within the US.
• Ability to read and analyze technical documentation, including electrical schematics and mechanical drawings.
• US work authorization or ability to travel to the US as required.

Responsibilities

• Collaborate closely with the key engineer located at the client’s office in Austin, Texas, to help customers to install, tune, and troubleshoot their issues in the field.
• Read, interpret, and analyze technical documentation and device manuals (no engineering activities there, just support and maintenance).

Skills

End-user IT Support

Electro-mechanical systems

Hardware

Mechanical Engineering Basics

Networks basics

Job description

Digitive is seeking an L2 support/maintenance technician based in the United States to provide engineering support for hardware deployed in the field. The role emphasizes post-release customer support and close collaboration with a senior engineer in Austin, Texas.

The ideal candidate will have fluent English, hands-on experience with electrical devices, and a willingness to travel frequently within the US.