L2 Support / Maintenance technician (Electro-mechanical systems, Hardware) - Only W2

Saransh Inc; Austin (TX); On-site; USD 39,000 - 58,000; Full time

Job summary

Saransh Inc. seeks a L2 support/maintenance technician to provide engineering support for hardware deployed in the field. The role is based in Austin, TX, onsite, with frequent US travel and a need to be mobile to collaborate with the team.

The candidate should have strong customer support experience post-product release, fluency in English, and the ability to read electrical schematics and mechanical drawings. Office visits in Austin are required from time to time.

Qualifications

• Fluent spoken English for effective communication with native speakers.
• Solid knowledge and hands-on experience in support and maintenance of electrical devices.
• Willingness to travel frequently within the US
• Ability to read and analyze technical documentation, including electrical schematics and mechanical drawings

Responsibilities

• Collaborate closely with the key engineer located at the client s office in Austin, Texas, to help customers to install, tune and troubleshoot their issues in the field.
• Read, interpret, and analyze technical documentation and device manuals.
• No engineering activities there, just support and maintenance.

Skills

End-user IT Support

Electro-mechanical systems

Hardware

Mechanical Engineering Basics

Networks basics

Job description

Role: L2 Support / Maintenance technician (Electro-mechanical systems, Hardware)

Location: Austin, TX (Onsite) - frequent short trips across the US; needs a valid driver's license.

Job Type: W2 Contract

Experience level: Mid-level to Senior Lead

Primary skills:

End-user IT Support (L2 support/maintenance), Electro-mechanical systems, Hardware, Mechanical Engineering Basics, Networks basics

Description

Group 2nd Line / Environments Support Engineer

NOTE: The candidate needs to be at the office in Austin, Texas, from time to time to collaborate with the team; The main idea: the candidate will be travelling during the assignment and needs to be mobile

Position Overview

• We are seeking a L2 support/maintenance technician to provide engineering support for hardware deployed in the field.
• The ideal candidate will be US-based with strong experience in customer support activities after product release.

Key Requirements

• Fluent spoken English for effective communication with native speakers
• Solid knowledge and hands-on experience in support and maintenance of electrical devices
• Willingness to travel frequently within the US
• Ability to read and analyze technical documentation, including electrical schematics and mechanical drawings

Main Responsibilities

• Collaborate closely with the key engineer located at the client s office in Austin, Texas, to help customers to install, tune and troubleshoot their issues in the field.
• Read, interpret, and analyze technical documentation and device manuals.
• No engineering activities there, just support and maintenance.