L2 IT Field Engineer

Teceze; San Jose (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Teceze in San Jose is seeking an experienced Field Engineer (L2) to provide on-site technical support for IT infrastructure and end-user devices, troubleshooting issues across hardware, software, and networks.

You will install, configure, replace, and maintain IT equipment, perform hardware break/fix, document incidents, and coordinate with remote teams and vendors to resolve problems within SLA. Strong Windows OS skills and basic networking knowledge are required.

Qualifications

• 3+ years of experience in Field Support / Deskside Support / L2 IT Support.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows OS, desktops, laptops, printers, and peripherals.
• Basic knowledge of networking (TCP/IP, LAN, Wi-Fi).
• Good communication and customer-service skills.

Responsibilities

• Provide L2 onsite technical support for hardware, software, and network-related issues.
• Troubleshoot desktops, laptops, printers, and other IT devices.
• Install, configure, replace, and maintain IT equipment.
• Perform hardware break/fix and basic network troubleshooting.
• Support user issues and resolve incidents within SLA.
• Coordinate with remote teams and vendors when required.
• Maintain proper documentation of incidents, replacements, and onsite activities.
• Perform routine site checks and ensure IT equipment is functioning properly.

Skills

L2 IT Support

Deskside Support

Troubleshooting

Customer Service

Communication

Tools

Windows OS

Printers

TCP/IP

Wi-Fi

Job description

We are looking for an experienced Field Engineer (L2) to provide onsite technical support, troubleshooting, and maintenance for IT infrastructure and end-user devices.

Responsibilities

• Provide L2 onsite technical support for hardware, software, and network-related issues.
• Troubleshoot desktops, laptops, printers, and other IT devices.
• Install, configure, replace, and maintain IT equipment.
• Perform hardware break/fix and basic network troubleshooting.
• Support user issues and resolve incidents within SLA.
• Coordinate with remote teams and vendors when required.
• Maintain proper documentation of incidents, replacements, and onsite activities.
• Perform routine site checks and ensure IT equipment is functioning properly.

Requirements

• 3+ years of experience in Field Support / Deskside Support / L2 IT Support.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows OS, desktops, laptops, printers, and peripherals.
• Basic knowledge of networking (TCP/IP, LAN, Wi-Fi).
• Good communication and customer-service skills.