IT Field Technician

Wild Bill's Tobacco; Troy (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Extensive training and development opportunities

Career advancement potential

Award-winning culture

Job summary

Wild Bill's Tobacco in Troy, Michigan is seeking a Computer Support Specialist to provide technical assistance to users and resolve computer issues. This role includes installing and maintaining hardware, monitoring performance, and ensuring customer satisfaction.

The ideal candidate will have a High School Diploma, 3+ years of experience in IT support, and strong knowledge in computer systems and customer service. Join a company that values its employees and offers opportunities for growth!

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years in a related IT support field.
• Knowledge of circuit boards and electronic equipment.

Responsibilities

• Provide technical assistance to computer users.
• Answer questions or resolve computer problems.
• Set up equipment and install necessary software.
• Monitor system performance and detect errors.
• Install and repair hardware and peripheral equipment.

Skills

Knowledge of computer hardware and software

Customer service principles

Knowledge of telecommunications systems

Clerical procedures

Experience with P.O.S systems

Experience with surveillance systems

Education

High School Diploma or equivalent

3+ years in a Computer Support Specialist role

Job description

We are proud to be the 5th largest tobacco retailer in the country. At Wild Bill’s, we specialize in providing the best quality tobacco products at competitive prices all under one roof for the convenience of our customers.

Job Description

Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then Wild Bill’s Tobacco might be right for you. We offer a challenging rewarding fun environment that fosters commitment; along with career advancement and growth opportunities within the company. We value our employees and are interested in helping them succeed; that is why we offer all of our employee’s extensive training and development opportunities to help them advance on their career paths.

Roles and Responsibilities:

• Provide technical assistance to computer users
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Monitor computer system performance to ensure proper operation, and enter commands and observe system functioning to verify correct operations and detect error
• Modify software programs to improve performance.

Qualifications and Education Requirements

• High School Diploma or equivalent
• 3+ Computer Support Specialist or equivalent experience in one of these related fields: Computer Technician, Electronic Data Processing Auditor (EDP Auditor), Help Desk Analyst, Information Technology Specialist (IT Specialist), Network Support Specialist, Network Technician, Support Specialist, Technical Support Specialist

Qualifications

Required Skills

• Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
• Previous experience with installation and maintenance of P.O.S systems a plus
• Previous experience with installation and maintenance of surveillance systems a plus

Physical Requirements:

Manual dexterity to operate hand tools, climb, balance, kneel, crouch, reach, walk, sit, lift, grasp, perform repetitive motions involving bending, twisting, stooping, pushing, pulling, wrist motions and foot operations; ability to stand for an extended period of time. Ability to Lift up to 30lbs.

EEO Statement

Wild Bill’s Tobacco provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Wild Bills Tobacco complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Additional Information

All your information will be kept confidential according to EEO guidelines.