Field IT Technician — Retail Store Tech Support (Travel)

Albertsons Companies; Aurora (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Albertsons Companies is seeking a Service & Delivery Technician III to provide IT support for Jewel-Osco stores in Chicagoland, IA, IN, and surrounding areas. The role involves deploying equipment, installing hardware and software, and supporting printers, POS systems, scales, and network servers.

You will troubleshoot and configure retail IT hardware, conduct break-fix repairs, and travel up to 25% to various stores, with base in Itasca, Illinois.

Qualifications

• High school graduate; BA/BS degree preferred, or 3+ years of technical/training experience.
• 5+ years of technical systems experience and 2+ years of technical support.
• 2+ years' experience with retail store systems and hardware.
• 2+ years' experience with installation and configuration of desktop and peripheral technology.
• Valid driving record and reliable vehicle.

Responsibilities

• Support hardware platforms and systems installed throughout Safeway.
• Repair PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Trouble shoot resolution.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this Zone Service Area.
• Role includes up to 25% travel.

Skills

Customer service

Problem solving

Communication

Windows

Education

High school diploma

BA/BS degree preferred

Tools

Windows

MS Office

Retail store systems

Job description

Albertsons Companies is seeking a Service & Delivery Technician III to provide IT support for Jewel-Osco stores in Chicagoland, IA, IN, and surrounding areas. The role involves deploying equipment, installing hardware and software, and supporting printers, POS systems, scales, and network servers.

You will troubleshoot and configure retail IT hardware, conduct break-fix repairs, and travel up to 25% to various stores, with base in Itasca, Illinois.