Service & Delivery Technician III

Albertsons Companies; Aurora (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Albertsons Companies is seeking a Service & Delivery Technician III to provide IT support for Jewel-Osco stores in Chicagoland, IA, IN, and surrounding areas. The role involves deploying equipment, installing hardware and software, and supporting printers, POS systems, scales, and network servers.

You will troubleshoot and configure retail IT hardware, conduct break-fix repairs, and travel up to 25% to various stores, with base in Itasca, Illinois.

Qualifications

• High school graduate; BA/BS degree preferred, or 3+ years of technical/training experience.
• 5+ years of technical systems experience and 2+ years of technical support.
• 2+ years' experience with retail store systems and hardware.
• 2+ years' experience with installation and configuration of desktop and peripheral technology.
• Valid driving record and reliable vehicle.

Responsibilities

• Support hardware platforms and systems installed throughout Safeway.
• Repair PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Trouble shoot resolution.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this Zone Service Area.
• Role includes up to 25% travel.

Skills

Customer service

Problem solving

Communication

Windows

Education

High school diploma

BA/BS degree preferred

Tools

Windows

MS Office

Retail store systems

Job description

Service & Delivery Technician III

About the company

Albertsons Companies is at the forefront of the revolution in retail Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician III supporting Jewel-Osco retail grocery stores in Chicagoland, IA and IN, and the surrounding area. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose : to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table. #LI-HM3

What you will be doing

You will be providing IT Support to our Jewel-Osco stores in and around Chicagoland area and IA and IN and the surrounding area. You would work on deploying equipment and installing new hardware and software. You would also work with our computers, printers, POS Systems, scales, and Network Servers.

The successful individual will provide IT Technical Support to our Jewel-Osco retail grocery stores in and around Chicagoland area and IA and IN and the surrounding area. In addition, the successful person will be tasked with troubleshooting and configuring various pieces of IT hardware unique to retail, as well as conducting break-fix repair on our computers, printers, POS Systems, scales, and Network Servers.

In this role you will have the opportunity to work on different projects and learn new technologies. In addition, you will have the opportunity to learn all facets of store support, network with fellow Technicians and support store directors to run our best-in-class retail grocery stores.

The position will be based in Itasca, Illinois. However, you will be traveling to different Albertsons owned Jewel/Osco stores daily. This includes locations in the Chicagoland Metro Area, Northwest Indiana, Bloomington, Quad Cities and farther states with advance notice.

Main responsibilities

• Support standard hardware platforms and systems installed throughout Safeway
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Trouble shoot resolution.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this Zone Service Area.
• Role includes up to 25% travel

What we are searching for

• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity.
• Strong sense of urgency, business ethics, dependability and follow through.

We believe the successful candidate has these qualifications and experience:

• High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
• 2+ years' experience with retail store systems, technology systems and hardware preferred.
• 2+ years' experience with installation and configuration of desktop and peripheral technology preferred.
• Must have a good, safe driving record. Must have a reliable vehicle for this position.

Physical Environment

• Work may be performed in a temperature-controlled environment.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods of time at a desk or computer terminal.
• Will use keyboards, telephone, and other