Field IT Technician: Onsite & Remote Support

Beacon Hill Staffing Group; Crafton (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Beacon Hill Staffing Group is seeking an IT Field Service Technician to provide on-site and remote support for end users, including hardware, software, and mobility technologies. Travel up to 25% domestically to support multiple company locations across the United States.

The role emphasizes strong customer service, collaboration with IT teams, and documentation of issues in the ITSM system. A driver’s license and ability to travel are required.

Qualifications

• Experience providing end-user IT support across desktop, mobile, and peripherals.
• Familiarity with Microsoft 365 applications and collaboration tools.
• Ability to troubleshoot hardware, software, OS, and connectivity issues.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, and peripherals.
• Respond to service requests and incidents promptly and professionally.
• Diagnose and resolve hardware, software, OS, and connectivity issues.
• Assist users with Microsoft 365 applications and standard business software.
• Educate users on technology best practices to boost productivity.
• Install, configure, deploy, and maintain hardware and software.
• Image and deploy new workstations, laptops, and tablets.
• Maintain hardware inventory and asset documentation.
• Identify and resolve IT issues; escalate when needed.
• Coordinate with IT teams for incident resolution and ITSM documentation.
• Support endpoint security, patches, and compliance initiatives.
• Assist with OS updates and technology refresh programs.
• Support office relocations and IT projects.
• Be available for after-hours support as required.
• Deliver excellent customer service and communicate clearly with non-technical users.
• Adhere to SLAs and company policies.

Skills

End user support

Microsoft 365

Hardware troubleshooting

Remote support

Tools

ITSM platform

Image deployment

Job description

Beacon Hill Staffing Group is seeking an IT Field Service Technician to provide on-site and remote support for end users, including hardware, software, and mobility technologies. Travel up to 25% domestically to support multiple company locations across the United States.

The role emphasizes strong customer service, collaboration with IT teams, and documentation of issues in the ITSM system. A driver’s license and ability to travel are required.