IT Field Service Technician

Beacon Hill; Crafton (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Beacon Hill Staffing Group is seeking an IT Field Service Technician to provide on-site and remote support for end users, including hardware, software, and mobility technologies. Travel up to 25% domestically to support multiple company locations across the United States.

The role emphasizes strong customer service, collaboration with IT teams, and documentation of issues in the ITSM system. A driver’s license and ability to travel are required.

Qualifications

• Experience providing end-user IT support across desktop, mobile, and peripherals.
• Familiarity with Microsoft 365 applications and collaboration tools.
• Ability to troubleshoot hardware, software, OS, and connectivity issues.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, and peripherals.
• Respond to service requests and incidents promptly and professionally.
• Diagnose and resolve hardware, software, OS, and connectivity issues.
• Assist users with Microsoft 365 applications and standard business software.
• Educate users on technology best practices to boost productivity.
• Install, configure, deploy, and maintain hardware and software.
• Image and deploy new workstations, laptops, and tablets.
• Maintain hardware inventory and asset documentation.
• Identify and resolve IT issues; escalate when needed.
• Coordinate with IT teams for incident resolution and ITSM documentation.
• Support endpoint security, patches, and compliance initiatives.
• Assist with OS updates and technology refresh programs.
• Support office relocations and IT projects.
• Be available for after-hours support as required.
• Deliver excellent customer service and communicate clearly with non-technical users.
• Adhere to SLAs and company policies.

Skills

End user support

Microsoft 365

Hardware troubleshooting

Remote support

Tools

ITSM platform

Image deployment

Job description

The IT Field Service Technician is responsible for providing onsite and remote technical support for end users, including the installation, configuration, maintenance, and troubleshooting of computer hardware, software, mobile devices, peripherals, and related technologies.

The IT Field Service Technician works closely with other Information Technology teams, vendors, and business stakeholders to support organizational technology needs and maintain a high level of customer service. The position requires regular travel to company locations within the United States to support users, deploy technology solutions, and assist with infrastructure and business initiatives.

Essential Duties and Responsibilities

End User Support

• Provide onsite and remote technical support for desktop and laptop computers, printers, and peripheral equipment.
• Respond to service requests, incidents, and inquiries in a timely and professional manner.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Assist users with Microsoft 365 applications, collaboration tools, and standard business software.
• Educate users on technology best practices and provide guidance to improve productivity.

Hardware & Software Installation

• Install, configure, deploy, and maintain computer hardware and software.
• Image, prepare, and deploy new workstations, laptops, and tablets.
• Perform hardware upgrades, component replacements, and equipment refresh activities.
• Install and configure operating systems, business applications, security software, and device drivers.
• Maintain hardware inventory and ensure accurate asset documentation.

Troubleshooting & Incident Resolution

• Identify, troubleshoot, and resolve technical issues related to desktop and laptop computers, printers and scanners, operating systems, network connectivity, peripheral devices, Microsoft 365 applications and services
• Escalate complex issues to specialized IT teams when required.
• Coordinate with infrastructure, network, cybersecurity, and application support teams to resolve incidents efficiently.
• Document troubleshooting activities, solutions, and service requests within the organization's IT Service Management (ITSM) platform.

Maintenance & Operations

• Support endpoint security, patching, and compliance initiatives.
• Assist with software updates, operating system upgrades, and technology refresh programs.
• Support office relocations, equipment deployments, and other IT projects.
• Participate in after-hours support and maintenance activities as required.

Customer Service

• Deliver exceptional customer service while maintaining professionalism and confidentiality.
• Communicate technical information clearly to non-technical users.
• Follow established service level agreements (SLAs), policies, and procedures.
• Build positive working relationships with employees, managers, and business leaders throughout the organization.

Travel Requirements

• Up to 25% domestic travel required, including overnight and multi-day travel, to support remote offices, project sites, equipment installations, technology deployments, and end-user support activities.
• Additional travel may be required periodically to support major technology initiatives, office expansions, infrastructure implementations, system upgrades, or other special projects.
• Ability to travel by air and automobile as needed.
• Valid driver's license and ability to travel independently are required.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.