Field IT Technician: On-Site Support & Troubleshooting

DNOW; Clifton (TX); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary + bonus

401(k)/ Retirement savings

Comprehensive Benefits (medical, etc.)

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Field Service Technician to deliver exceptional customer service on field assignments and ensure service success. You will diagnose and repair equipment, document work, and coordinate with the technical team to meet customer needs.

The role requires strong communication, problem-solving skills, and the ability to work flexible shifts. Candidates should have a high school diploma or equivalent and be comfortable with mobile field tools.

Qualifications

• Excellent interpersonal and written communication skills.
• Strong troubleshooting, testing, and repair abilities on technical equipment.
• Able to read basic instructions and follow directions accurately.
• Flexible with work shifts and adaptable to changing schedules.
• Familiar with mobile tools and field service applications.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle in a safe manner and use field automation systems.
• Follow all company field procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationships with customers.

Skills

Interpersonal skills

Troubleshooting

Problem solving

Reading & following directions

Attention to detail

Flexible shifts

Mobile tools familiarity

Education

High School diploma or equivalent

Job description

DNOW is seeking a Field Service Technician to deliver exceptional customer service on field assignments and ensure service success. You will diagnose and repair equipment, document work, and coordinate with the technical team to meet customer needs.

The role requires strong communication, problem-solving skills, and the ability to work flexible shifts. Candidates should have a high school diploma or equivalent and be comfortable with mobile field tools.