Onsite IT Field Services Technician

LanceSoft, Inc.; Port Neches (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology services company in Port Neches, TX, is seeking an IT Field Services Operations Technician to provide essential onsite IT support. The ideal candidate will assist with service requests, maintain asset records, and support local IT needs. Required qualifications include a high school diploma, relevant experience in IT support, and a foundational knowledge of Microsoft 365 and networking fundamentals. This role includes opportunities for training and development, making it ideal for someone looking to grow in their IT career.

Qualifications

• 1-3 years of experience in IT support, help desk, or desktop support preferred.
• Technical support experience considered a plus.
• Microsoft 365 Fundamentals or related certifications preferred.

Responsibilities

• Serve as a first-level point of contact for IT service requests.
• Troubleshoot hardware, software, and network issues.
• Document all incidents in the ticketing system.
• Provide onsite IT support for multiple locations.
• Assist with onboarding and offboarding activities.

Skills

Basic troubleshooting of Windows endpoints

Familiarity with Microsoft 365 applications

Understanding of networking fundamentals

Support for peripherals like printers and monitors

Experience with ticketing systems

Education

High School Diploma or GED

Associate degree in Information Technology

Tools

ServiceNow CMDB

SCCM

Microsoft Intune

Job description

A technology services company in Port Neches, TX, is seeking an IT Field Services Operations Technician to provide essential onsite IT support. The ideal candidate will assist with service requests, maintain asset records, and support local IT needs. Required qualifications include a high school diploma, relevant experience in IT support, and a foundational knowledge of Microsoft 365 and networking fundamentals. This role includes opportunities for training and development, making it ideal for someone looking to grow in their IT career.