Field IT Technician – Multi-Site Healthcare Support

Endodontic Practice; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) plan with company match

Paid time off and holidays

Professional development opportunities

Job summary

Endodontic Practice Partners (EPP) is seeking an IT Technician to support our endodontic practices across the Dallas area. You will be the frontline IT contact for onsite and remote users, handling tickets, hardware, software, and network issues in a healthcare setting.

The role requires 2+ years of hands-on IT experience, strong troubleshooting skills, and familiarity with Microsoft environments. Local travel to practice sites is a core part of the job, with a collaborative IT team and growth

Qualifications

• High school diploma required; college degree preferred.
• 2+ years of onsite/hand-on IT experience.
• 1+ year of remote IT support or help desk experience.
• Strong troubleshooting across hardware, software, and basic networking.
• Experience with Microsoft technologies (Windows, Active Directory, Office 365).
• Familiarity with networking equipment (switches, routers, servers, firewalls).
• Excellent communication; able to work with clinicians and staff.
• Willingness to travel regularly to local practice locations (Dallas, TX area).
• Healthcare, dental, or multi-site support experience strongly preferred.

Responsibilities

• Serve as frontline IT support for onsite and remote users across multiple practice locations.
• Monitor and manage help desk tickets, ensuring timely resolution and clear communication.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Install, configure, and support desktops, laptops, mobile devices, peripherals, and applications.
• Support Microsoft environments including Windows 11, Active Directory/Azure, Office 365, and Windows Server.
• Assign users and devices to appropriate groups and permissions.
• Monitor antivirus and security solutions and resolve related issues.
• Maintain accurate inventory of hardware, software, and licenses.
• Perform hands-on technical work at practice locations, such as running cable and mounting equipment.
• Partner with IT Manager and broader IT team to resolve issues efficiently.
• Provide excellent customer service to clinicians and staff in a fast-paced healthcare environment.

Skills

Onsite IT experience

Remote IT support

Troubleshooting

Microsoft technologies

Networking basics

Communication skills

Independent work

Travel readiness

Education

High School diploma

College degree preferred

Tools

Active Directory/Azure

Office 365

Windows Server

Networking gear (switches/routers)

Job description

Endodontic Practice Partners (EPP) is seeking an IT Technician to support our endodontic practices across the Dallas area. You will be the frontline IT contact for onsite and remote users, handling tickets, hardware, software, and network issues in a healthcare setting.

The role requires 2+ years of hands-on IT experience, strong troubleshooting skills, and familiarity with Microsoft environments. Local travel to practice sites is a core part of the job, with a collaborative IT team and growth