Field IT Technician — In-Store Tech Support & Travel

Cornerstone OnDemand; Santa Rosa (CA); On-site; USD 51,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Life insurance

AD&D

401K

Tuition reimbursement

Vacation time

Employee discounts

Job summary

The Save Mart Companies in Santa Rosa, CA is seeking a Field Support Technician to maintain store IT equipment, including front-end and perimeter registers, rack hardware, and related devices. You will work in the field, troubleshoot issues, and document work in the ticketing system.

The role requires strong customer service, hands-on hardware skills, and ability to travel up to 30% with occasional overtime and weekend hours.

Qualifications

• Excellent customer service and communication (verbal and written) skills.
• Commitment to delivering superior customer service across all aspects of operations.
• Knowledge of basic electronics and troubleshooting.
• Knowledge of networking, cabling, servers.
• Knowledge of POS equipment.
• Ability in Word, Excel and PowerPoint.
• Ability to commute to field store locations on daily basis.
• Strong problem-solving skills.
• Excellent organizational skills.
• Must have skills to use power tools.
• Must have the ability to perform light carpentry work as needed for lane installs.

Responsibilities

• Strong Customer-First focus dedicated to achieving optimal results with minimal disruption to the daily operations of the business.
• Responsible for all overall repair and upkeep of all store IT equipment, including the front end and perimeter registers, rack equipment, and any other equipment supported by the IT Department
• Coordinate with other offsite departments to ensure elimination of duplicative efforts
• Operate company vehicle to travel to stores to conduct general duties
• Maintain company vehicle in good operating condition and appearance
• Maintain depot of inventory and appropriate recordkeeping to account for all equipment and tools whenever required
• Travel to/from stores and arrives at store locations to troubleshoot, repair, resolve store open issues with IT equipment on routine basis
• Communicate and works with all other IT Departments and engineering on all issues requiring assistance in the field
• Process tickets and time recordings to ensure accuracy of time commitments and resolution of issues
• Support in the coordination or deployment of new technology as needed
• Perform other duties as assigned
• Responsible for company service van’s cleanliness and timely maintenance.

Skills

Customer service

Communication skills

Basic electronics

Networking and cabling

POS equipment

MS Word/Excel/PowerPoint

Daily commuting

Problem solving

Organizational skills

Power tools

Light carpentry

Education

Two-year degree or equivalent experience

Job description

The Save Mart Companies in Santa Rosa, CA is seeking a Field Support Technician to maintain store IT equipment, including front-end and perimeter registers, rack hardware, and related devices. You will work in the field, troubleshoot issues, and document work in the ticketing system.

The role requires strong customer service, hands-on hardware skills, and ability to travel up to 30% with occasional overtime and weekend hours.