Field Support Technician - Santa Rosa, CA area

Cornerstone OnDemand; Santa Rosa (CA); On-site; USD 51,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Life insurance

AD&D

401K

Tuition reimbursement

Vacation time

Employee discounts

Job summary

The Save Mart Companies in Santa Rosa, CA is seeking a Field Support Technician to maintain store IT equipment, including front-end and perimeter registers, rack hardware, and related devices. You will work in the field, troubleshoot issues, and document work in the ticketing system.

The role requires strong customer service, hands-on hardware skills, and ability to travel up to 30% with occasional overtime and weekend hours.

Qualifications

• Excellent customer service and communication (verbal and written) skills.
• Commitment to delivering superior customer service across all aspects of operations.
• Knowledge of basic electronics and troubleshooting.
• Knowledge of networking, cabling, servers.
• Knowledge of POS equipment.
• Ability in Word, Excel and PowerPoint.
• Ability to commute to field store locations on daily basis.
• Strong problem-solving skills.
• Excellent organizational skills.
• Must have skills to use power tools.
• Must have the ability to perform light carpentry work as needed for lane installs.

Responsibilities

• Strong Customer-First focus dedicated to achieving optimal results with minimal disruption to the daily operations of the business.
• Responsible for all overall repair and upkeep of all store IT equipment, including the front end and perimeter registers, rack equipment, and any other equipment supported by the IT Department
• Coordinate with other offsite departments to ensure elimination of duplicative efforts
• Operate company vehicle to travel to stores to conduct general duties
• Maintain company vehicle in good operating condition and appearance
• Maintain depot of inventory and appropriate recordkeeping to account for all equipment and tools whenever required
• Travel to/from stores and arrives at store locations to troubleshoot, repair, resolve store open issues with IT equipment on routine basis
• Communicate and works with all other IT Departments and engineering on all issues requiring assistance in the field
• Process tickets and time recordings to ensure accuracy of time commitments and resolution of issues
• Support in the coordination or deployment of new technology as needed
• Perform other duties as assigned
• Responsible for company service van’s cleanliness and timely maintenance.

Skills

Customer service

Communication skills

Basic electronics

Networking and cabling

POS equipment

MS Word/Excel/PowerPoint

Daily commuting

Problem solving

Organizational skills

Power tools

Light carpentry

Education

Two-year degree or equivalent experience

Job description

Field Support Technician - Santa Rosa, CA area

The Save Mart Companies operates over 200 stores in neighborhoods across California, Western Nevada, Oregon, and Washington under the Save Mart, Lucky, FoodMaxx, and Roth's and Chuck's Fresh Market banners. Proud to be one of the West Coast’s largest regional, full-service grocery chains, the Company and its 11,000 associates take extra care to provide customers with the freshest food for their families at affordable prices. The Save Mart Companies’ philanthropic non-profit organization, The CARES Foundation, provides vital resources for children and families and has donated over $5 million to local communities.

We are currently recruiting for the position of:

Field Support Technician - Santa Rosa, CA area

Job Summary:

The Technician, Field Support supports the overall repair and upkeep of all store IT equipment, including the front end and perimeter registers, rack equipment, and any other equipment supported by the IT Department. The Technician acts as the eyes, ears, and hands at the store locations for others who are offsite troubleshooting problems and generating resolutions. The Field Support Technician utilizes a ticketing system to acquire work assignments and create daily workload. The Technician requires the ability to self-manage one’s own work assignments daily with little or no supervision. This position must be professional, courteous, respectful, and mature in all dealings, acting as representatives of the IT Department in the field.

Responsibilites:

• Strong Customer-First focus dedicated to achieving optimal results with minimal disruption to the daily operations of the business. As an end-user facing IT representative, ensure alignment with Customer-First philosophy maintaining a strong emphasis on delighting the customer.
• Responsible for all overall repair and upkeep of all store IT equipment, including the front end and perimeter registers, rack equipment, and any other equipment supported by the IT Department
• Coordinate with other offsite departments to ensure elimination of duplicative efforts
• Operate company vehicle to travel to stores to conduct general duties
• Maintain company vehicle in good operating condition and appearance
• Maintain depot of inventory and appropriate recordkeeping to account for all equipment and tools whenever required
• Travel to/from stores and arrives at store locations to troubleshoot, repair, resolve store open issues with IT equipment on routine basis
• Communicate and works with all other IT Departments and engineering on all issues requiring assistance in the field
• Process tickets and time recordings to ensure accuracy of time commitments and resolution of issues
• Support in the coordination or deployment of new technology as needed
• Perform other duties as assigned
• Responsible for company service van’s cleanliness and timely maintenance.

Some of our competitive offerings include generous benefits packages (Health, Dental, Vision, Life and AD&D, 401K), tuition reimbursement and scholarship opportunities, vacation and personal holidays, and in-store purchase discounts.

Hiring pay range: $24.29 - 29.01

Knowledge, Skills and Abilities:

• Excellent customer service and communication (verbal and written) skills
• Commitment to delivering superior customer service across all aspects of operations
• Knowledge of basic electronics and troubleshooting
• Knowledge of networking, cabling, servers
• Knowledge of POS equipment
• Ability in Word, Excel and PowerPoint
• Ability to commute to field store locations on daily basis
• Strong problem-solving skills
• Excellent organizational skills
• Must have skills to use power tools
• Must have the ability to perform light carpentry work as needed for lane installs.

Experience: 3 minimum years of related experience

Education: 2 year/Associates Degree and/or equivalent experience/training

Licenses and Certifications:

• Must be licensed by the California Department of Agriculture, Weights and Measures division as Agent
• Valid CA Driver's License and an unrestricted DMV record required

Other Requirements:

• Up to 30% travel including overnight travel/hotel stays
• Must be able to work overtime, when needed. Must have the availability to work weekends and holidays.
• Must maintain good driving record to operate company service van

Follow us:
Instagram: @savemart
Facebook: Save Mart
YouTube: @savemartsupermarkets
LinkedIn: The Save Mart Companies

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.