Field IT Support Technician - Multi-site Travel

Cumberland River Behavioral Health; Corbin, Northern (KY, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Cumberland River Behavioral Health is seeking an IT Support Technician to manage user accounts, install software, and keep PCs and networks running across several locations in Kentucky. You will create and manage accounts in Windows Server, Outlook, and Lync, and travel to offices to set up PCs and troubleshoot.

The role requires strong communication, organizational skills, and the ability to lift equipment.

Qualifications

• High School Diploma or GED; computer and typing skills; organization skills; the ability to troubleshoot and maintain PCs.
• Criminal record check and drug screening required.
• Ability to lift and carry PCs and small to medium laser printers.

Responsibilities

• Create network and email accounts using Microsoft Server and Microsoft Outlook.
• Installing software on PCs.
• Simple PC repairs including replacing hard drives and upgrading memory.
• Managing network-wide antivirus and web filter systems.
• Training staff on the use of new technology and offering support as needed.
• Create and manage accounts in Windows Server, Outlook and Lync.
• Travel to offices in an 8 county area to set up PCs, troubleshoot network, and provide support.
• Analyze data and create reports.
• Must maintain confidentiality of sensitive information.
• Other duties may be assigned as needed.

Skills

Oral & written communication

Typewriting skills

Computer skills

Organizational skills

Judgment, tact & diplomacy

Timely task completion

Interpersonal skills

Education

High School Diploma or GED

Tools

Windows Server

Outlook

Lync

Job description

Cumberland River Behavioral Health is seeking an IT Support Technician to manage user accounts, install software, and keep PCs and networks running across several locations in Kentucky. You will create and manage accounts in Windows Server, Outlook, and Lync, and travel to offices to set up PCs and troubleshoot.

The role requires strong communication, organizational skills, and the ability to lift equipment.