On-Site IT Field Support Technician — Critical Systems

Rural Metro Fire Department; Aiea (HI); On-site; USD 65,000 - 68,000; Full time

Job summary

Global Medical Response in Aiea, HI seeks an IT Field Support Technician to serve as the main local IT contact, installing, configuring, and maintaining technology to support mission-critical systems.

You will provide tier-two support, manage security, backups, and software upgrades, and collaborate with IT and field staff to ensure service continuity, with on-call responsibilities and on-site presence.

Qualifications

• MS Windows system administration experience preferred.
• 4 Year Degree in computer science or related field, or equivalent experience required.
• CSE, MPC, and A+ Certification preferred.
• Customer service skills required.

Responsibilities

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with GMR IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies.

Skills

MS Windows system administration

Customer service

Education

4 Year Degree in computer science or related field or equivalent

CSE, MPC, and A+ Certification

Job description

Global Medical Response in Aiea, HI seeks an IT Field Support Technician to serve as the main local IT contact, installing, configuring, and maintaining technology to support mission-critical systems.

You will provide tier-two support, manage security, backups, and software upgrades, and collaborate with IT and field staff to ensure service continuity, with on-call responsibilities and on-site presence.