Field IT Support Specialist — Windows, M365 & Procore

Place Services, Inc.; Forest Acres (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Plan

Vision Plan

401(k) Program with Company Match

Paid Time Off

Job summary

Place Services, Inc. in Easley, SC is seeking an IT Support Specialist to provide first- and second-level technical support for desktops, laptops, and mobile devices across office and field sites.

You will troubleshoot Microsoft 365 apps, manage user accounts, and assist with onboarding, security initiatives, and technology deployments. The role blends help-desk duties with hands-on support for construction and field operations, requiring strong communication and timely ticket resolution.

Qualifications

• Associate degree in Information Technology or related field, or equivalent work experience.
• 2–5 years of IT support or help desk experience.
• Experience supporting Microsoft Windows 10/11 environments.
• Experience with Microsoft 365 administration.
• Knowledge of Active Directory and Microsoft Entra ID.
• Experience with computer imaging and hardware deployment.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Valid driver's license and ability to travel to local job sites as needed.

Responsibilities

• Provide first-level and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Respond to and resolve support tickets within established service levels.
• Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Assist with support for enterprise applications (Procore, Fieldwire, Acumatica).
• Configure, deploy, and maintain Windows computers and mobile devices.
• Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID.
• Assist with onboarding and offboarding employees, including account provisioning and equipment setup.
• Support conference room technology, Teams Rooms, and audiovisual equipment.
• Maintain inventory of IT hardware, software licenses, and technology assets.
• Coordinate warranty repairs and vendor support activities.
• Assist with network troubleshooting involving switches, wireless access points, VPN connectivity, and internet services.
• Support field personnel with tablets, mobile phones, and construction software applications.
• Document solutions, procedures, and knowledge base articles.
• Assist with cybersecurity initiatives including MFA, endpoint protection, and security awareness programs.
• Participate in after-hours maintenance and occasional on-call support as needed.
• Assist with special IT projects and technology rollouts.
• Perform additional duties and responsibilities as assigned by the IT Manager.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Travel readiness

On-call support

Education

Associate degree in IT or related field

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

Windows imaging

Freshdesk / Freshworks / ServiceNow

Job description

Place Services, Inc. in Easley, SC is seeking an IT Support Specialist to provide first- and second-level technical support for desktops, laptops, and mobile devices across office and field sites.

You will troubleshoot Microsoft 365 apps, manage user accounts, and assist with onboarding, security initiatives, and technology deployments. The role blends help-desk duties with hands-on support for construction and field operations, requiring strong communication and timely ticket resolution.