Field IT Support Analyst — Onsite/Remote in Orlando

INSPYR Solutions; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

INSPYR Solutions is seeking an IT Support Analyst / Field Technology Specialist for the Orlando market. You will provide onsite and remote support, troubleshoot hardware/software, manage incidents in a high-volume ticketing environment, and serve as the primary IT point of contact for local operations.

Applicants must be U.S. citizens, GC holders, or authorized to work in the U.S.; travel locally is required to support trains and stations.

Qualifications

• Minimum of 3 years of IT support experience.
• Experience providing technical troubleshooting and support both onsite and remotely.
• Experience working in a high-volume ticketing environment.
• Experience with ticket management platforms such as Jira.
• Strong understanding of: Network troubleshooting, Wi-Fi technologies, Ethernet networking, Switching infrastructure.
• Experience supporting: Fortinet switches, Cisco access points.

Responsibilities

• Provide onsite and remote technical support for end users across multiple locations.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Manage and resolve incidents through a high-volume ticketing system while maintaining service level expectations.
• Serve as the primary IT point of contact (POC) for the Orlando market.
• Provide support during onboarding and offboarding activities, including account provisioning, equipment deployment, and access management.
• Install, maintain, and troubleshoot network infrastructure components, including Fortinet switches, Cisco wireless access points, network cabling, and Ethernet connections.
• Support physical installations, upgrades, and maintenance of networking equipment at stations and onboard trains.
• Assist with troubleshooting and resolving network outages and connectivity issues.
• Support identity and access management platforms such as Okta.
• Manage and troubleshoot mobile device management (MDM) solutions, including Meraki MDM, Apple Business Manager, and Microsoft Intune.
• Assist with endpoint configuration, deployment, and maintenance.
• Support user account administration, security policies, and access controls.
• Build strong relationships with internal stakeholders and provide exceptional customer service.
• Communicate effectively with employees, vendors, and cross-functional teams.
• Escalate issues appropriately and coordinate resolutions with internal support teams and external vendors.
• Maintain accurate documentation of incidents, resolutions, and technical procedures.

Skills

IT support experience

Onsite and remote support

High-volume ticketing

JIRA

Network troubleshooting

Wi-Fi technologies

Ethernet networking

Switching infrastructure

Tools

Fortinet switches

Cisco access points

Okta

Meraki MDM

Microsoft Intune

Apple Business Manager

Job description

INSPYR Solutions is seeking an IT Support Analyst / Field Technology Specialist for the Orlando market. You will provide onsite and remote support, troubleshoot hardware/software, manage incidents in a high-volume ticketing environment, and serve as the primary IT point of contact for local operations.

Applicants must be U.S. citizens, GC holders, or authorized to work in the U.S.; travel locally is required to support trains and stations.