Field IT Support Analyst – Onsite & Remote

INSPYR; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

INSPYR Solutions in Orlando, FL is seeking an IT Support Analyst / Field Technology Specialist to be the primary IT contact for the Orlando market. You will provide onsite and remote support, troubleshoot hardware and software, support network infrastructure, and ensure high-quality service for end users in a fast-paced environment.

The ideal candidate has at least 3 years of IT support experience, handles high-volume tickets (JIRA), and is comfortable traveling locally to stations and onboard

Qualifications

• Minimum of 3 years IT support experience.
• Experience in high-volume ticketing environments.
• Experience with Jira and remote/on-site support.

Responsibilities

• Provide onsite and remote IT support for end users in Orlando.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Manage incidents in a ticketing system while meeting SLAs.
• Serve as primary IT point of contact for the Orlando market.

Skills

JIRA

Customer service

Troubleshooting

Remote support

Tools

Fortinet switches

Cisco access points

Job description

INSPYR Solutions in Orlando, FL is seeking an IT Support Analyst / Field Technology Specialist to be the primary IT contact for the Orlando market. You will provide onsite and remote support, troubleshoot hardware and software, support network infrastructure, and ensure high-quality service for end users in a fast-paced environment.

The ideal candidate has at least 3 years of IT support experience, handles high-volume tickets (JIRA), and is comfortable traveling locally to stations and onboard