Field IT Support Specialist

GFL Environmental Inc.; Ocala (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

GFL Environmental Inc. in Ocala, FL is seeking a Field Support Analyst to join our IT Service Support team. You will be the face of IT, serving as a Level 2 liaison for end users and ensuring smooth operation of desktops, laptops, printers, and core software across multiple sites.

Responsibilities include on-site and remote troubleshooting, imaging and deployment, Active Directory tasks, MFA setup, and documenting fixes in the knowledge base. Travel up to 50% across branch locations is required.

Qualifications

• 2+ years of technical support experience in a decentralized IT environment.
• Experience managing multi-ticket queues and handling VIP/executive escalations preferred.
• Degree or relevant certifications in Computer Science, Information Technology, or equivalent practical experience.

Responsibilities

• Provide in-person and remote support for hardware, software, printers, and peripheral issues, resolving tickets within established service levels.
• Image, configure, and deploy new laptops, desktops, and mobile devices at various site locations.
• Travel to branch offices to perform physical repairs and troubleshooting any hardware installations that cannot be handled remotely.

Skills

Windows OS

macOS support

Google Workspace

Microsoft 365

MDM administration

ServiceNow

Hardware setup

Tier 1 networking

Education

Degree or certifications in Computer Science or Information Technology

Tools

ServiceNow

Google Workspace

Microsoft 365

MDM administration

Job description

GFL Environmental Inc. in Ocala, FL is seeking a Field Support Analyst to join our IT Service Support team. You will be the face of IT, serving as a Level 2 liaison for end users and ensuring smooth operation of desktops, laptops, printers, and core software across multiple sites.

Responsibilities include on-site and remote troubleshooting, imaging and deployment, Active Directory tasks, MFA setup, and documenting fixes in the knowledge base. Travel up to 50% across branch locations is required.