Field IT Support Engineer — On‑Site & 24/7 Coverage

ALLTECH CONSULTING SVC INC; Saint Petersburg (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology consulting firm in Florida is seeking an experienced IT Support Specialist. The role involves analyzing systems, providing technical support to users, and maintaining IT infrastructure. Candidates should have at least 4 years of technical support experience and relevant certifications. This position requires strong communication, problem-solving, and customer service skills, and you will be on call for emergencies.

Qualifications

• 4+ years of direct technical support experience.
• Relevant certifications can be advantageous.

Responsibilities

• Analyze system requirements to design IT solutions.
• Provide first-level technical support to end-users.
• Install and maintain IT equipment and software.
• Troubleshoot and escalate complex technical issues.

Skills

Technical Skills

Analytical Skills

Communication Skills

Ticket Management Skills

Customer Service Orientation

Adaptability and Flexibility

Problem-Solving Skills

Knowledge of ITIL and Other Frameworks

Education

College level diploma in IT or related field

Certifications like CompTIA A+ or Network+

Microsoft Certified Professional (MCP)

Microsoft Certified Systems Engineer (MCSE)

Job description

A technology consulting firm in Florida is seeking an experienced IT Support Specialist. The role involves analyzing systems, providing technical support to users, and maintaining IT infrastructure. Candidates should have at least 4 years of technical support experience and relevant certifications. This position requires strong communication, problem-solving, and customer service skills, and you will be on call for emergencies.