Field IT Support Specialist: Travel & Onsite Help

CommunityAid; York (York County); Hybrid; USD 42,000 - 70,000; Full time

Job summary

CommunityAid is seeking an IT Specialist to serve as the first point of contact for technology support across its retail locations and corporate offices. The role ensures staff have reliable hardware, software, and systems to perform essential duties, troubleshoots issues, and contributes to a secure IT environment.

The position involves travel to stores and a hybrid work model in Central Pennsylvania. Ideal candidates have 1–2 years in technical support, strong communication skills, and an

Qualifications

• IT-related college or technical school degree.
• 1–2 years of experience in a technical support role.
• Strong verbal and written communication skills.
• Manages time and priorities effectively; professional approach to daily work.
• Valid driver’s license and reliable transportation; ability to travel to store locations as needed.
• Ability to lift/move IT equipment (monitors, printers, hardware) as needed.

Responsibilities

• Serve as first-line support for staff across all stores and corporate locations.
• Travel to store locations as needed to provide onsite support and assist openings/closures.
• Diagnose, track, and resolve hardware, software, and basic network connectivity issues; escalate when needed.
• Maintain records of tickets, inventory, and resolutions.
• Document common issues to build and maintain an internal knowledge base.
• Install, configure, and troubleshoot workstations, copiers, POS terminals, mobile devices, and peripherals.
• Assist with routine maintenance tasks such as software updates and patches.
• Set up and maintain user accounts, permissions, and access requests across systems per policy.
• Uphold data security practices and confidentiality standards in all support activities.
• Perform other duties to support IT department and CommunityAid's mission.

Skills

Customer Service

Problem Solving

Reliability & Ownership

Attention to Detail

Collaboration & Adaptability

Growth & Development

Education

IT degree

Tools

Microsoft 365

Windows Environments

Networking basics

CompTIA A+

Network+

Job description

CommunityAid is seeking an IT Specialist to serve as the first point of contact for technology support across its retail locations and corporate offices. The role ensures staff have reliable hardware, software, and systems to perform essential duties, troubleshoots issues, and contributes to a secure IT environment.

The position involves travel to stores and a hybrid work model in Central Pennsylvania. Ideal candidates have 1–2 years in technical support, strong communication skills, and an