IT Specialist

Community Aid Inc; York Township (York County); Hybrid; USD 52,000 - 76,000; Full time

Job summary

CommunityAid Inc is seeking an IT Specialist to be the first point of contact for technology support across our retail locations and corporate operations. You will ensure staff have reliable hardware, software, and systems to perform essential job duties and will troubleshoot, track service requests, and escalate complex issues while upholding CommunityAid's mission and security standards.

The role involves travel to store locations for onsite support, installations, and participation in

Qualifications

• IT related college or technical school degree required.
• 1–2 years of experience in a technical support role or equivalent.
• Strong verbal and written communication skills.
• Valid driver’s license and reliable transportation; ability to travel to store locations as needed.
• Ability to lift/move IT equipment (monitors, printers, hardware) as needed.

Responsibilities

• Serve as first-line support for staff across stores and corporate locations.
• Travel to store locations to provide onsite support and assist with new-store openings, remodels, or closures.
• Diagnose and resolve hardware, software, and basic network issues; escalate complex problems.
• Maintain records of tickets, inventory, and resolutions; document solutions for a knowledge base.
• Install, configure, and troubleshoot workstations, POS terminals, mobile devices, and related peripherals.
• Assist with routine maintenance such as software updates and equipment refreshes.
• Set up user accounts and access requests; uphold data security practices.

Skills

Customer service

Communication

Troubleshooting

Ticket management

Documentation

Collaboration

Attention to detail

Time management

Reliability

Ownership

Education

IT related college or technical school degree

Tools

Microsoft 365

Windows environments

Job description

Learn more about our mission and culture here: Work With UsPURPOSE OF THE ROLEThe IT Specialist serves as the first point of contact for technology support across CommunityAid’s retail locations and corporate operations. This role ensures staff have reliable hardware, software, and systems necessary to perform essential job duties. The IT Specialist troubleshoots and resolves day-to-day technical issues, maintains and tracks service requests, escalates complex problems appropriately, and supports the broader IT team, while embodying CommunityAid's mission, values, and core behaviors in every interaction.KEY AREAS OF RESPONSIBILITYServe as first-line support for incoming service desk tickets, phone calls, and walk-up requests from staff across all stores and corporate locationsTravel to store locations as needed to provide onsite support, perform equipment installations or maintenance, and assist with new-store openings, remodels, or closuresDiagnose, track, and resolve hardware, software, and basic network connectivity issues; escalate and coordinate unresolved or complex issuesMaintain accurate records of tickets, inventory, and resolutions in appropriate systemsDocument common issues and solutions to build and maintain an internal knowledge baseInstall, configure, and troubleshoot workstations, copiers, POS terminals, mobile devices, and related peripheralsAssist with routine maintenance tasks such as software updates, patching, and equipment refreshesSet up and maintain user accounts, permissions, and complete access requests across systems in accordance with company policyUphold data security practices and confidentiality standards in all support activitiesPerform other duties as assigned in support of the IT department and CommunityAid's missionCORE COMPETENCIESEmbrace, exemplify, and endorse CommunityAid’s 12 Core BehaviorsEmbrace CommunityAid’s MissionCustomer Service & Communication — Approaches every interaction with a service mindset; explains technical concepts clearly to non-technical staff; excellent emotional intelligence and interpersonal relations abilityProblem Solving — Diagnoses issues methodically for root cause; knows when to resolve independently versus escalateReliability & Ownership — Follows through on tickets to resolution; takes responsibility for assigned work and IT environment as a wholeAttention to Detail — Accurately documents tickets, assets, and configurationsCollaboration & Adaptability — Works well with the broader IT team and store staff; contributes to a supportive team environment; adjusts to shifting prioritiesGrowth & Development — Approaches the role with curiosity and a desire to keep learning; actively builds skills toward taking on more advanced work over timeQUALIFICATIONSRequired:IT related college or technical school degree1–2 years of experience in a technical support role (or equivalent combination of education and experience)Strong verbal and written communication skillsManages time and priorities effectively; brings a consistent, professional approach to daily workValid driver's license and reliable transportation; ability to travel to store locations as neededAbility to lift/move IT equipment (e.g., monitors, printers, boxes of hardware) as neededPreferred:Experience supporting POS retail environments.Experience with Microsoft 365 and Microsoft Windows environments.Exposure to corporate networking, server, and wireless infrastructure.Experience supporting mobile and hybrid remote workforce.Certifications such as CompTIA A+, Network+, or entry level Microsoft certifications.WORK ENVIRONMENT AND HOURSFull-time, hybrid role based in Central PennsylvaniaThis role will require frequent travel to stores or other meeting locations for in-person work, meetings, and/or collaboration